Introduction
We are looking for an organised, friendly and professional individual to join our busy GP surgery team, providing an efficient reception and administrative service to patients and clinicians.
About the Employer
The Medical Groupcomprises Esh Winning, Langley Park, Meadowfield, Tow Law and Ushaw Moor surgeries working together to achieve the same result, the best health care in the community.
What You'll Do
The role will include managing appointments and telephone enquiries, processing home visit requests, dealing with emails and administrative tasks, supporting referrals and medical correspondence, and assisting with patient records and Subject Access Requests. You will also help ensure the reception and clinical areas are well organised and support the smooth day-to-day running of the practice.
Administration:
- To work in accordance with written protocols.
- To have knowledge of all Practice Procedures.
- Deal with emails, tasks and other forms of communication.
- Advise patients of relevant charges for private services, accept payment and issue receipt for same.
- Ensure that requests are actioned in the appropriate time scale.
Reception:
- Process appointment requests from patients in person or via the telephone.
- Allocate home visit requests on the system ensuring patients are aware could be a GP/ Nurse Practitioner or Paramedic.
- Ensure Clinical rooms are set up and door signs added for the Clinician.
- Operation of the Telephone system, ensuring correct service throughout the day and night time service in operation in a evening.
- Ensure Reception and waiting areas are kept neat and tidy.
- All other Reception tasks as deemed appropriate.
Other tasks:
- Participate in Education and training.
- Adhere to health and safety practices and policies.
- Participate in a Annual Individual performance review.
- Ability to work without direct Supervision and effectively manage own time, workload and resources.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Excellent Communication skills.
- Working with the Secretaries typing letters, processing referrals including 2ww referrals attaching all relevant documents.
- Working with the Admin Office learning how to summarise records, process online access requests, copying records for Subject Access Requests and completing reports.
Training Outcome
To be discussed at interview.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
Qualifications
- Essential - GCSE - English - 9-4 / A*-C / Level 2
- Essential - GCSE - Maths - 9-4 / A*-C / Level 2
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: 37.5 hours per week: Monday 8am-6pm, Tuesday 8am-5:30pm, Wednesday 8am-5pm, Thursday 8am-12pm, Friday 8am-5pm.
Expected Duration: 1 Year 6 Months
Training Provider: BISHOP AUCKLAND COLLEGE
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Apprentice Medical Receptionist employer: The Medical Group
The Medical Group in Meadowfield is an excellent employer, offering a supportive work culture that prioritises both professional development and work-life balance. With a clear pathway to partnership, employees benefit from ongoing training and mentorship, all while being part of a dedicated team committed to high-quality patient care in a vibrant location near Durham City.
