Prescription Administrator

South King Street Medical Centre is looking for an enthusiastic, Part Time Prescription Administrator to join our dynamic and friendly team. If you are interested in the role, we would like to hear from you. You can either apply on NHS Jobs or send your CV to: lscicb-bl.southkingst@nhs.net

Main duties of the job

• To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.
• Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests.
• Support the multi-disciplinary team, ensuring the strategic objectives of the organisation are met, and providing administrative support as required.
• Support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

This is a fantastic opportunity to work for an organisation that is passionate about the care and well-being of others. Previous experience working in the NHS is desirable. Excellent communication skills, interpersonal skills, good IT skills and an excellent telephone manner are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, patients, colleagues and outside agencies.

Job responsibilities

• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Accurately detail information on patients' records within the clinical system.
• Process repeat prescription requests received by any means of communication in accordance with practice protocol.
• Produce prescriptions for the GP to sign in an acceptable time frame.
• Ensure all prescription requests are processed and are ready for collection within the required and expected time frame.
• Generate requests for medication on behalf of the patient for non-repeat items.
• Actively encourage patients to reconcile medications to facilitate monthly collection.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Act upon compliance issues, liaising with the appropriate clinician.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medication is arranged for housebound patients.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Scan and photocopy documentation as required.
• Manage all queries as necessary in an efficient manner.
• Undertake a broad spectrum of administrative duties commensurate with the role.
• Be an integral part of the general practice team.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Support in the delivery of enhanced services and other service requirements.
• Undertake all mandatory training and induction programmes.
• Maintain a clean, tidy, effective working area at all times.

Wider Responsibilities:

• Participate in local initiatives to enhance service delivery and patient care.
• Support the Practice Manager in reviewing and updating the Prescribing Policy and SOPs.
• Support and participate in shared learning.

Generic Responsibilities

• All staff at this organisation have a duty to conform to the following: Equality, Diversity and Inclusion.
• Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.
• Staff have the right to be treated fairly in recruitment and career progression.
• Safety, Health, Environment and Fire (SHEF): This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.
• Confidentiality: The organisation is committed to maintaining an outstanding confidential service.
• Induction: We will provide a full induction programme, and management will support you throughout the process.
• Learning and development: The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.
• Teamwork is essential in multidisciplinary environments.
• Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
• Security: The security of the organisation is the responsibility of all personnel.
• Professional conduct, uniforms and appearance: All staff are required to dress appropriately for their role.
• Leave: All personnel are entitled to take leave.

Person Specification

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
• Experience of working with the general public.
• Excellent communication skills and effective in communicating and understanding patient needs.
• Competent in the use of MS Office and Outlook.
• Ability to use own initiative, discretion, and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to work as a team member and autonomously.
• Clinical IT system user skills and the ability to record accurate notes.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.
• Understanding of safeguarding adults and children.
• Knowledge of and ability to work to key policies and procedures.

Other requirements/wider responsibilities:

• NVQ Level 2 in Health and Social Care.
• Experience of working in a healthcare setting.
• Experience of administrative duties and/or as prescription administrator.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Good organisational skills.
• Demonstrate personal accountability, emotional resilience and ability to work well under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.