receptionist/admin in Nottingham

Zulu Road Medical Centre is looking for a receptionist/administrator to join our busy GP practice in Nottingham.

Main duties of the job

• Candidates must have excellent communication skills and be able to work well under pressure.
• The role includes providing general assistance to the practice team and candidates must have a positive can-do attitude to their work and work well as part of a team.

About us

We are a friendly teaching practice and we pride ourselves in excellent patient care and our ability to continually adapt to changes in Primary Care.

Job responsibilities

• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Personal and Professional Development

• The post holder will participate in any training programme implemented by the practice as part of this employment, and seek to continually improve their skills and knowledge.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Additional responsibilities

• Read and comply with Employment Policies and procedures.
• Assist in promoting and maintaining health, safety and security as defined in the practice Health & Safety Policy.
• Use personal security systems within the workplace.
• Identify risks involved in work activities and undertake them in a way that manages those risks.
• Use appropriate infection control procedures.
• Report potential risks identified.
• Report all accidents and incidents in line with Practice protocol.
• Support equality, diversity and rights of patients, carers and colleagues, respecting privacy and dignity.
• Apply practice policies, standards and guidance and discuss their impact with the team.

Main role

• Open and close the practice premises and maintain security in accordance with practice protocols.
• Deal with general telephone enquiries from patients and the general public.
• Register new patients.
• Create and manage templates.
• Record requests for home visits.
• Process personal and telephone requests for appointments, visits and telephone consultations, directing callers appropriately.
• Process and distribute incoming and outgoing mail.
• Take messages and pass on information to relevant team members.
• File and retrieve paper notes.
• Process repeat prescriptions in accordance with Practice guidelines.
• Data entry, allocation and collation of information in computer databases.
• Initiate contact and respond to requests from patients, other team members and associated healthcare agencies.
• Provide clerical assistance to Practice and Trust staff as required, including word/data processing, filing, photocopying and scanning.
• Order, re-order and monitor stationery and other supplies.
• Provide refreshments for staff and visitors and keep the kitchen area clean.
• Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions.
• Organise and maintain a confidential filing system.
• Ensure confidentiality at all times, including proper handling of personal documents.
• Maintain clean and tidy environments.
• Undertake training and development as required.
• Carry out any other duties reasonably required by the manager.
• Observe a strict code of confidentiality.
• Respect the privacy and confidentiality of patients, carers, colleagues and other healthcare workers.
• Only divulge confidential information to authorised persons in accordance with policy.

Person Specification

• Good level of education.
• NVQ 2 in customer services or equivalent.
• Knowledge of general practice.
• Knowledge of NHS services.

Experience

• Ability to operate a busy telephone system.
• Experience in a patient/customer environment that provides quality services.
• General clerical experience.
• Proficient computer skills and excellent keyboarding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required to check for any previous criminal convictions.