Head of HR Operations

The Head of HR Operations will lead the HR Operations function and build efficient, scalable, and high-quality HR operational processes. The role oversees HR systems, governance, payroll, benefits, employee data management, and HR service delivery.

Key Responsibilities

• HR Operations Strategy and Leadership – develop and implement a comprehensive HR Operations roadmap aligned to MDU goals and HR plans to build engagement, enhance performance, and shape our culture.
• Identify and resolve process gaps; drive continuous improvement and standardisation of clear and robust HR processes.
• Support the Admin Manager with end-to-end HR lifecycle processes, including onboarding, contractual changes, pay adjustment, absence management and offboarding.
• Support the HR BPs with development and delivery of Talent Development and Succession plans.
• Mentor and support junior members of the HR team.
• HR Systems & Technology (HRIS) – oversee HRIS and technology, accountable for system enhancements and automation of HR processes.
• Drive digital transformation initiatives within HR, including self‑service tools, workflow automation, and analytics; ensure alignment and buy‑in from stakeholders (e.g. Exec, SLT, Change).
• Partner with IT to ensure data integrity, security, and system compliance.
• Payroll, compensation & benefits – support the Payroll Manager to ensure accurate and timely payroll processing across all business units/regions, oversee employee benefit programmes, implement new initiatives, own pension/benefits enrolment cycles and audits.
• Manage 3rd‑party relationships with brokers/vendors to ensure cost‑effective services.
• Partner with Finance to support budgeting, cost forecasting, and reporting.
• Employee Data & Compliance – manage employee records, data governance and document retention policies; provide reporting data as required to inform business and financial decisions and internal policies.
• Develop HR dashboards and analytics that provide actionable insights on workforce operations.
• Own contractor management and governance, ensuring compliance with IR35 rules.
• Partner with HR Business Partners and leadership to influence decision‑making through data trends.
• Support audit requests and be the HR owner for compliance reviews (e.g. Gender Pay Gap reporting).
• Cross‑functional Partnership – collaborate with Legal, IT, Finance and business leaders to support MDU priorities and serve as an escalation point for operational issues and complex employee matters.

Education

• Bachelor’s Degree or equivalent (CIPD level 7)

Experience

• Significant experience in senior/leadership HR Operation roles.
• Strong knowledge of UK employment legislation and HR best practice.
• Proven experience implementing and managing HRIS systems.
• Significant experience managing payroll interfaces and employee benefits.
• Proven project management to deliver added value HR projects.

Competencies

• Excellent stakeholder management with influential and motivational communication skills.
• Team player mentality with a willingness to jump in and help where needed.
• Strong analytical mindset; comfortable with metrics and dashboards.
• Change agent, driving continuous improvement initiatives.
• Comfortable to operate as a self‑starter and effectively in an ambiguous environment.

Seniority Level

• Executive

Employment Type

• Full‑time

Job Function

• Human Resources