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- Tasks: Support the marketing team in creating top-notch digital experiences for members.
- Company: Join a dynamic organisation focused on enhancing member engagement through digital innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting chance to work with cross-functional teams and develop your digital expertise.
- Why this job: Be part of a team that shapes the future of digital experiences and makes a real impact.
- Qualifications: Experience in digital projects and strong collaboration skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
FTC until the end of 2026 London, Hybrid
We’re looking for a proactive and collaborative Digital Experience Specialist to join our marketing team and help deliver high-quality digital experiences for our members and prospective members.
Key Responsibilities- Provide support to the Digital Experience Manager, Digital Experience Executive, and the wider marketing team.
- Assist in the design, delivery, and continuous improvement of MDU/DDU digital experiences, ensuring alignment with our strategy to better serve our members.
- Collaborate closely with project teams, EITS, Business Development, Communications, Professional Services, Membership, and Insurance Solutions to ensure digital experiences meet organisational vision, objectives, and performance targets.
- Work with project teams and stakeholders across the business to provide digital experience expertise, deputising for the Digital Experience Manager where required to ensure delivery aligns with the MDU Group’s digital vision and strategy.
- Act as a subject matter expert, confidently engaging with internal and external stakeholders on UX, UI, and UAT, with a strong understanding of CMS templates and components to help deliver best-in-class digital experiences.
- Test end-to-end user journeys with a strong attention to detail and quality, including logged-in experiences, e-commerce journeys, and automated self-service functionality.
- Identify, triage, and support the resolution of issues to reduce friction in the digital experience, maintaining an up-to-date knowledge base and sharing insights with colleagues.
- Experience delivering digital experiences that meet or exceed defined KPIs across a digital experience scorecard, including availability, performance, quality, accessibility, traffic, conversion rates, and overall user experience.
- Proven ability to support and deliver digital experience roadmap initiatives aligned to business strategy, ensuring projects are completed on time and within budget.
- A self-starter who takes the initiative to identify, triage, and resolve issues, and proactively shares knowledge with others.
- Strong organisational skills with the ability to prioritise competing demands and effectively use work management tools.
- Member-focused, with the ability to gather and analyse feedback to inform decision-making.
- A collaborative team player with experience working across cross-functional teams on multiple concurrent projects.
- Digitally savvy, with experience across websites, email, search, and mobile, and familiarity with analytics tools such as Google Analytics, Tag Manager, Looker Studio, and similar technologies.
- Excellent written and verbal communication skills.
Occasional work out of office hours may be necessary such as supporting medical/dental events, conferences, and courses.
If you would like to apply for this opportunity, please click on the ‘apply’ button.
Digital Experience Specialist employer: The MDU
Contact Detail:
The MDU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital experience projects. This is a great way to demonstrate your expertise and give hiring managers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its digital strategies. Be ready to discuss how your experience aligns with their goals and how you can contribute to enhancing their digital experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Digital Experience Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in delivering digital experiences. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it’s improving user journeys or collaborating with teams, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at The MDU
✨Know Your Digital Experience Stuff
Make sure you brush up on your knowledge of digital experiences, especially around UX and UI. Be ready to discuss how you've previously contributed to projects that improved user journeys or met KPIs. This will show you're not just familiar with the concepts but have practical experience too.
✨Show Off Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight any cross-functional projects you've been part of and how you navigated different perspectives to achieve a common goal.
✨Be a Problem Solver
Demonstrate your proactive approach by discussing specific instances where you've identified and resolved issues in digital experiences. Talk about the steps you took and the impact it had on the overall project. This will showcase your self-starter attitude and ability to think on your feet.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Google Analytics and Tag Manager. If you can, bring examples of how you've used these tools to analyse data or improve digital experiences. This will show you're digitally savvy and ready to hit the ground running.