To support MDU staff in their work by ensuring easy access to the knowledge and information and data they need, and appropriate training in its management and use.
To provide support to Medical and Dental Advisory with regard to new cases and updating of MDU systems.
To be an active member of theCase Administration Services Department, working closely with colleagues in other departments, as required.
KEY RESPONSIBILITIES
- Create new files daily by extracting key information from correspondence and emails, and adding to or amending data on Pro-file & accessing the Membership system
- Adds to or amends case data, specifically keywords and summaries on Pro-file in order to ensure claims general data is of high standard for searches or production of reports
- Assist with the maintenance of the MDU thesaurus and keywords participating in the keywords committee as required.
- Index new case correspondence in Outlook Pro-File add in, adding key metadata to enable the documents to be storied appropriately in Pro-file
- Provide an email acknowledgement to MDU members once files have been created.
- Add a nominal reserve to newly created Advisory files.
- Assisting the Enquiries Administrators with resolving requests and queries from Advisors relating to file creation and indexing.
- Supporting, as required, the CAS Administrators in the processing of correspondence for existing Advisory files.
- Closing Advisory files on Pro-File as necessary.
QUALIFICATIONS & Skills
- Proficiency in using MS Office packages
- Experience of working in a busy Professional Services Environment
- Understanding of the importance of accurate information management for easy retrieval
#J-18808-Ljbffr
Advisory Case Analyst employer: The MDU
The MDU is an exceptional employer, offering a dynamic work environment in the heart of London that fosters professional growth and collaboration. With a strong emphasis on employee development, you will have the opportunity to mentor junior colleagues while engaging with key stakeholders in the corporate healthcare sector. Our hybrid working model ensures a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
