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- Tasks: Manage reservations, ensure guest satisfaction, and maximise hotel revenue.
- Company: Join a stylish lifestyle hotel in the heart of Mayfair, redefining luxury for modern travellers.
- Benefits: Enjoy up to £38,500 salary, cashback healthcare, discounts, and team events.
- Why this job: Be part of a dynamic team in a vibrant environment with opportunities for growth.
- Qualifications: Previous hotel reservations experience preferred; strong organisational and communication skills required.
- Other info: Apply now to join our passionate Dandy team and make an impact!
The predicted salary is between 30700 - 38500 £ per year.
Reservations Supervisor – Mayfair, London
Expect the unexpected…
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you\’ll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What\’s in it for you as Reservations Supervisor:
- Up to £38,500 including Tronc
- Cashback healthcare cover scheme
- Employee Assistance Programme access
- Career development with recognised training providers
- Generous friends and family rate across Iconic Luxury Hotels / L&R Hotels
- 25% discount on all food and beverage across Iconic Luxury Hotels
- Team breakfast available as well as meals on duty
- Employee recognition awards throughout the year
- Wellbeing and engagement calendar of events
- Cycle to work scheme and safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events
- Seasonal gifts
Reservations Supervisor – About You
- Previous experience working within hotel reservations department
- Opera Cloud knowledge would be an advantage
- Be able to remain calm under pressure in order to deliver the best guest experience
- A natural ability to sell our products and services, as well as a keen eye for detail
- Strong organisational skills and ability to prioritise tasks
- Confidence in your written and spoken English language to ensure our guests are dealt with in a polite and professional manner at all times
The key aim of the Reservations Supervisor role is to maximise the revenue and profitability of the room sales for The Mayfair Townhouse through high standards and product knowledge
Responsibilities of the Reservations Supervisor
- Liaise with the Central Reservations team daily for guest requests and correspondence checks
- Ensure accurate reservation entered checks by reviewing Suite, high rate, long stay and multiple room reservations
- Work closely with the onsite Sales Manager sharing potential leads & repeat guest details whilst being the point of contact for VIP bookings from the L+R Commercial team
- Promote a proactive overbooking culture to maximise hotel occupancy & limit ‘no show’ reservations by ensuring all reservations have valid credit cards in advance
- Attend the daily briefing providing updates on revenue targets, room availability, VIP arrivals etc. to the operational departments
- To be the onsite point of contact for group bookings ensuring accurate rooming lists, rates & billing throughout the stay
- Ensure any outstanding group balance is shared with the organiser on the day of departure for prompt payment
- Deal with VIP bookings from the GM, ILH or ownership and liaise with Hotel/Duty Managers to ensure all teams are aware
- Attend weekly operations meetings ensuring the operational team have all the relevant information for VIP guests to deliver a wonderful experience
We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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Reservations Supervisor - Mayfair, London employer: The Mayfair Townhouse
Contact Detail:
The Mayfair Townhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Mayfair, London
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Understanding the character and luxury of The Mayfair Townhouse will help you engage with the team and demonstrate your passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of The Mayfair Townhouse or similar establishments. They can provide valuable insights into the company culture and expectations, which can be beneficial when you’re discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your organisational skills and ability to handle pressure. Think of specific examples from your past experience where you successfully managed multiple tasks or resolved guest issues, as these will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and best practices in hotel reservations. Being knowledgeable about current market conditions and customer preferences can set you apart and show your commitment to maximising revenue and guest satisfaction.
We think you need these skills to ace Reservations Supervisor - Mayfair, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations, particularly any familiarity with Opera Cloud. Emphasise your organisational skills and ability to work under pressure, as these are key for the Reservations Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of what makes The Mayfair Townhouse unique. Mention specific experiences that demonstrate your ability to deliver excellent guest service and manage reservations effectively.
Highlight Key Skills: In your application, clearly outline your strong communication skills in both written and spoken English. Provide examples of how you've successfully managed guest requests or resolved issues in previous roles.
Showcase Your Proactive Approach: Discuss any previous experiences where you promoted proactive strategies to maximise occupancy or improve guest satisfaction. This could include managing overbookings or ensuring all reservations have valid credit cards.
How to prepare for a job interview at The Mayfair Townhouse
✨Showcase Your Experience
Make sure to highlight your previous experience in hotel reservations. Be prepared to discuss specific situations where you successfully managed guest requests or resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Calmness Under Pressure
Since the role requires remaining calm under pressure, think of examples from your past where you handled stressful situations effectively. This will show that you can maintain high standards even when things get hectic.
✨Emphasise Your Attention to Detail
The job requires a keen eye for detail, so be ready to discuss how you ensure accuracy in reservations and billing. Mention any systems or processes you use to double-check your work.
✨Prepare for Role-Specific Questions
Expect questions related to revenue maximisation and guest experience. Familiarise yourself with concepts like overbooking strategies and how to handle VIP guests, as these are crucial for the Reservations Supervisor position.
