At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure top-notch customer satisfaction.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun team that values integrity, ambition, and quality.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Receptionist to join our Front of House Team at our 5 Star The May Fair Hotel.
Overview:An amazing opportunity to join our Front Of House team at The May Fair Hotel as a Receptionist. As a Receptionist, you will be responsible for meeting and greeting our guests, including check in and check out procedures and dealing with guest enquiries. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards and exceeding guest expectations.
About You:- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist employer: The May Fair Hotel
Edwardian Hotels London is an exceptional employer, renowned for its commitment to creating a rewarding and fulfilling work environment. As part of our Front of House team at the prestigious 5 Star The May Fair Hotel, you will enjoy competitive salaries, generous holiday allowances, and numerous opportunities for personal and professional growth, all while working alongside passionate individuals who share your dedication to excellence in hospitality. Our recognition as a Great Place to Work reflects our focus on employee wellbeing, development, and a vibrant work culture that celebrates integrity, ambition, and quality-driven service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role at Edwardian Hotels London.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’s all about creating those unforgettable memories!
✨Tip Number 3
Research the company culture! Familiarise yourself with Edwardian Hotels' values of Integrity, Ambition, and Quality-Driven service. This will help you align your answers during the interview and show that you’re a perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Edwardian Hotels London.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your previous hotel reception experience. We’re looking for specific examples of how you’ve delivered exceptional customer service in a 4- or 5-star environment.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that your command of the English language is impeccable, just like we expect from our Receptionists.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The May Fair Hotel!
How to prepare for a job interview at The May Fair Hotel
✨Know the Company Values
Before your interview, take some time to understand Edwardian Hotels London's core values: Integrity, Ambition, and Quality-Driven service. Be ready to share how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare specific examples of how you've gone above and beyond for guests in previous roles. Think about situations where you resolved issues or created memorable experiences, and be ready to discuss them during the interview.
✨Familiarise Yourself with Relevant IT Applications
Since the role requires knowledge of IT applications like Opera and Office 365, brush up on these tools before your interview. If you have experience with similar software, be prepared to talk about it and how it helped you in your previous roles.
✨Practice Your Communication Skills
With an impeccable command of the English language being essential, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you convey your passion for hospitality effectively.
