Overview
- An amazing opportunity to join the Front of House team at The May Fair Hotel as a Reception Manager.
Responsibilities
- Ensure the smooth running of the lobby operation, maintaining a high level of service and exceeding expectations.
- Focus on service delivery and guest satisfaction as paramount aspects of the role.
- Lead and motivate the lobby team to establish a highly motivated and winning team.
About You
- Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience within a 4 or 5 Star hotel.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Ability to demonstrate previous experience of leading, coaching and developing a team.
- Excellent attention to detail and customer service skills.
- Impeccable command of the English language, both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
