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- Tasks: Welcome guests, manage check-ins/outs, and ensure top-notch customer satisfaction.
- Company: Join Edwardian Hotels London, a vibrant collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun team that values your unique talents and ambitions.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Receptionist to join our Front of House Team at our 5 Star The May Fair Hotel.
Overview:- An amazing opportunity to join our Front Of House team at The May Fair Hotel as a Receptionist.
- As a Receptionist, you will be responsible for meeting and greeting our guests, including check-in and check-out procedures and dealing with guest enquiries.
- Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards and exceeding guest expectations.
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist in London employer: The May Fair Hotel
Contact Detail:
The May Fair Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Edwardian Hotels London’s values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview at The May Fair Hotel – it shows you care about the role and the guests.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Edwardian Hotels London site. It’s the best way to get noticed and show your enthusiasm for joining our team.
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with our values of Integrity, Ambition, and Quality.
Tailor Your CV: Make sure to tailor your CV specifically for the Receptionist role at The May Fair Hotel. Highlight your previous hotel reception experience and any relevant IT skills, like Opera or Office 365, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you want to join our team. Share your enthusiasm for creating unforgettable guest experiences and how your skills align with our commitment to quality service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Edwardian Hotels London!
How to prepare for a job interview at The May Fair Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for a guest. Highlight your attention to detail and how you handle guest enquiries, as this aligns with their core values.
✨Familiarise Yourself with Relevant IT Applications
Since the role requires knowledge of IT applications like Opera and Office 365, brush up on these tools before the interview. If you have experience with similar software, be ready to discuss how you used them to enhance guest experiences or streamline processes.
✨Practice Your Communication Skills
With an impeccable command of the English language being essential, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you convey your passion for hospitality effectively.