At a Glance
- Tasks: Ensure a smooth guest experience at night, handling check-ins and assisting with luggage.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun team that creates unforgettable memories for guests.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Night Receptionist to join The May Fair Hotel.
Overview:
An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair Hotel as a Night Receptionist. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis. As a Night Receptionist, you will be responsible for night reception and lobby hosting ensuring a smooth guest experience at night. You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary. You will greet all guests in a pleasant manner, handle cash payments and float in accordance with the company standards, and respond to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence.
You will assist with the daily completion of administration tasks within the department, ensuring that all guest needs and requirements are fulfilled during their stay and they are made to feel as valued guests. You will promote amenities and food and beverage outlets and arrange in-house amenities as and when required. You will gather information about guests in order to update our database to make proactive use of guest details to provide a truly personal service, ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.
About You:
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist in London employer: The May Fair Hotel
At Edwardian Hotels London, we pride ourselves on being a Great Place to Work, where our commitment to employee wellbeing and development is paramount. As a Night Receptionist at The May Fair Hotel, you will thrive in a vibrant and supportive environment that values integrity, ambition, and quality-driven service. With competitive benefits, opportunities for career advancement, and a culture that celebrates your unique talents, you'll be part of a passionate team dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Edwardian Hotels London.
✨Tip Number 2
Be ready for the interview! Research Edwardian Hotels and understand their values of Integrity, Ambition, and Quality-Driven service. Prepare examples from your past experience that showcase how you embody these values, especially in a night reception context.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your passion for hospitality. Highlight your customer service skills and any unique experiences that set you apart as a Night Receptionist.
✨Tip Number 4
Follow up after your application! A quick email thanking the hiring manager for their time and expressing your enthusiasm for the role can keep you top of mind. It shows initiative and reinforces your interest in joining the Edwardian Hotels family.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Night Receptionist role. Highlight your previous hotel reception experience and any relevant skills that align with our values of Integrity, Ambition, and Quality-Driven service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The May Fair Hotel.
How to prepare for a job interview at The May Fair Hotel
✨Know the Company Values
Before your interview, take some time to understand Edwardian Hotels London's core values: Integrity, Ambition, and Quality-Driven service. Be ready to share how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare to discuss specific instances where you've gone above and beyond for guests. Highlight your attention to detail and how you ensure a smooth guest experience, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Technology
Since previous experience with IT applications like Opera and Office 365 is required, brush up on these systems before your interview. If you have any certifications or training in these areas, make sure to mention them, as it shows you're proactive and ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest in the position but also helps you determine if Edwardian Hotels London is the right fit for you.
