Floor Manager

Floor Manager

London Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the May Fair Bar team, ensuring top-notch service and customer satisfaction.
  • Company: Join Edwardian Hotels London, a recognised Great Place to Work with a vibrant hospitality culture.
  • Benefits: Enjoy 28 days holiday, complimentary meals, and exclusive hotel discounts.
  • Why this job: Be part of a fun, ambitious team that values your unique talents and career growth.
  • Qualifications: Experience in high-end beverage service and strong leadership skills required.
  • Other info: Opportunities for promotion and access to training programs available.

The predicted salary is between 30000 - 42000 £ per year.

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Join the UK’s most dynamic
collection of hotels and restaurants

At Edwardian
Hotels London, it is the people who create unforgettable memories for our
guests. We are always looking for hospitality professionals to join our family
and bring new ideas to how we can provide the best possible experience.
Professionals who understand and believe in our values: having Integrity, being
Ambitious, and always being Quality-Driven. We are looking for talented
individuals who want to work alongside likeminded passionate people in a
rewarding, fulfilling, and fun environment. We know that your unique talents
and ambitions not only can exceed our guests exacting standards, but also
propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture .

We are currently recruiting for a Floor Manager for our Exclusive May Fair Bar located within the 5 Star May Fair Hotel, A Radisson Collection Hotel.

Overview:

· An amazing opportunity to join our exclusive May Fair Bar located within the 5 Star The May Fair Hotel, A Radisson Collection Hotel as a Floor Manager.

· You will be responsible for overseeing all aspects of the May Fair Bar operation on the shift that you are working.

· You will work to achieve the bar revenue, profit and customer satisfaction goals for the food and beverage operation within the Bar.

· You will have full knowledge of both the food and bar menu.

. You will understand table return times and handle all tables accordingly.

· You will direct the food and beverage operations team to ensure customer satisfaction is achieved and that all guests needs and preferences are met.

. You will deliver service standards in accordance with the Service Excellence brand standards

About You:

· Current in-depth beverage experience within a high-end liquor or food led operation.

· Be capable of demonstrating a high level of support and leadership.

· The ability to demonstrate personal ownership of tasks and ensure completion to achieve required results.

· A proven track record of achieving outstanding levels of personal and departmental targets to meet and exceed expectations.

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

R ecommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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Floor Manager employer: The May Fair Hotel

At Edwardian Hotels London, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant and supportive work culture that values integrity, ambition, and quality. As a Floor Manager at our exclusive May Fair Bar, you will not only enjoy competitive benefits such as 28 days of holiday, complimentary meals, and opportunities for professional growth, but also be part of a team that is dedicated to creating unforgettable experiences for our guests. Join us in a rewarding environment where your talents are recognised and your career potential is nurtured.
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Contact Detail:

The May Fair Hotel Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Floor Manager

✨Tip Number 1

Familiarise yourself with the May Fair Bar's menu and service standards. Knowing the ins and outs of what they offer will not only impress during your interview but also show your genuine interest in the role.

✨Tip Number 2

Highlight your leadership skills and experience in high-end hospitality settings. Be ready to share specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.

✨Tip Number 3

Research Edwardian Hotels London and their values. Understanding their commitment to integrity, ambition, and quality-driven service will help you align your answers with their company culture during discussions.

✨Tip Number 4

Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

We think you need these skills to ace Floor Manager

Leadership Skills
Customer Service Excellence
Knowledge of Food and Beverage Operations
Revenue Management
Team Management
Problem-Solving Skills
Attention to Detail
Communication Skills
Time Management
Conflict Resolution
Sales Skills
Adaptability
High-End Beverage Knowledge
Service Standards Compliance

Some tips for your application 🫡

Understand the Company Culture: Familiarise yourself with Edwardian Hotels London's values of Integrity, Ambition, and Quality-Driven service. Reflect these values in your application to show that you align with their culture.

Tailor Your CV: Highlight your relevant experience in high-end food and beverage operations. Emphasise any leadership roles you've held and your track record of meeting targets, as these are key for the Floor Manager position.

Craft a Compelling Cover Letter: Use your cover letter to express your passion for hospitality and your understanding of customer satisfaction. Mention specific examples of how you've contributed to team success in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.

How to prepare for a job interview at The May Fair Hotel

✨Show Your Passion for Hospitality

Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for creating memorable guest experiences, as this aligns with the company's values.

✨Demonstrate Leadership Skills

As a Floor Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and support your colleagues while achieving targets.

✨Know the Menu Inside Out

Familiarise yourself with both the food and beverage menus at the May Fair Bar. Being able to discuss menu items confidently will show your commitment to the role and your readiness to meet customer needs.

✨Align with Company Values

Research Edwardian Hotels London’s core values: Integrity, Ambition, and Quality-Driven service. Be prepared to discuss how you embody these values in your work and how they resonate with your personal approach to hospitality.

Floor Manager
The May Fair Hotel
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