At a Glance
- Tasks: Empower university customers to solve technical challenges using MATLAB and Simulink.
- Company: MathWorks, a leader in engineering and science software.
- Benefits: Hybrid work model, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on teamwork.
- Why this job: Make a real impact in education and research while collaborating with academics.
- Qualifications: Background in engineering or science and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Job Summary
Math Works has a hybrid work model that enables staff members to split their time between office and home.
The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.
Learn
More: https://www. mathworks. com/company/jobs/resources/applying-and-interviewing. html#onboarding.
Are you proactive with a background in engineering or science, and passionate about impacting education and research?
Do you enjoy interacting with academics and tackling their research and education challenges?
Read on.
In this role you are the primary technical point of contact for university customers.
It is your responsibility to empower them to solve their technical and business challenges.
You demonstrate the value of MATLAB and Simulink to grow their adoption in teaching and research, and leverage your insight into academia to paint a vision of how Math Works fosters success in education and discovery.
This role will require interaction with Universities and Research Institutions.
The position is based in Cambridgewith sometravel.
Math Works nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Identify, track and influence adoption of Math Works products in relevant Engineering, Science and Business courses, at both undergraduate and post-graduate levels.
- Engage with academics to understand their goals and challenges. Leverage product knowledge and industry experience to recommend Math Works solutions.
- Identify activities to increase adoption of Math Works products across a set of universities. Regularly review the key metrics to adapt plans.
- Scope curriculum support projects for supporting engineers to execute.
- Advocate and support deeper use of Math Works products across all aspects of a university, includingcurriculum and coursework, in research, and in high-impact student activities (competitions, projects etc.).
- Maintain rapport with leading faculty and researchers to persuade encourage them to advocate Math Works products on-campus and in the broader academic community.
- Maintain and complete existing curriculum or research projects with academics.
- Advocate (write reports on usage of products and identify enhancements) on behalf of customers to influence the future of Math Works products.
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Customer Success Engineer in Cambridge employer: The MathWorks, Inc.
The MathWorks, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Cambridge, UK. Employees benefit from flexible working arrangements, opportunities for professional growth, and the chance to contribute to cutting-edge simulation technologies that make a real impact. With a strong emphasis on teamwork and continuous learning, The MathWorks provides a rewarding environment for those passionate about software engineering and physical modeling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The MathWorks, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The MathWorks, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The MathWorks, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at The MathWorks, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The MathWorks, Inc.!
How to prepare for a job interview at The MathWorks, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
