Company & Role Overview:
NXT Clothing Group is part of The Masuri Group, the manufacturers of cricket helmets and protection equipment worn by the world's leading players.
NX Clothing Group brings clothing and print together under one roof. From a single personalised garment to full team kits and regular production runs, we print quality custom clothing and get it to customers fast.
Based in Winchester, we supply more than 80,000 garments a year to businesses and individuals across the UK.
The Role
We are looking for someone to work within the NX Clothing Group, who is a confident, passionate sales and customer service executive, who strives to exceed targets whilst delivering best in class support and account management.
What You’ll Do
- Handle all incoming customer service enquiries via phone and email with professionalism and enthusiasm. You will be responsible for the management of our email ticketing system.
- Communicate clearly and effectively with customers to provide updates and support.
- You will be part of a high-performance team that is driving growth of our exciting sports clothing platform.
- You’ll sign new accounts, manage the onboarding process, and provide best-in‑class account management. You will deal with and overcome challenges by becoming an industry expert enabling you to speak with existing and prospective customers with authority about the solutions that will work best for them. You will use our well maintained CRM system tapping into the already established pipeline of opportunities to offer the NX solution into the market by bringing in new business each month.
- You’ll be offering new product updates, upselling, cross selling and making sure we are offering the very best solution for each of our customer’s needs.
- This will involve opening new channels and growing existing channels. You will have the full support of the wider team of employees across The Masuri Group.
- You will agree KPIs with your Manager for high growth.
- You will respond quickly and energetically to new incoming enquiries.
- You will make daily calls and prospect for new accounts using data in our CRM system.
- You will grow your client base with creative ideas with the support of the wider team.
In General
- You will be a hard working person with the mindset of delivering best‑in‑class sales outreach, customer service support, and account management, alongside the drive to provide a solution that you believe in to as many customers as possible.
- Previous experience in a sales and account management environment is essential.
Who You Are?
- You have at least 1 years' sales and account management experience.
- Have a genuine passion for selling alongside delivering best in class customer support and service.
- Have a confident phone manner and be self‑motivated to pick up the phone, every day, for both sales calls and account management partnership calls.
- Passion for sales and account management - the desire to achieve sales and maintain the highest service levels of account management is paramount.
- You are entrepreneurial, sales and solutions driven, and have a passion for selling things you believe in.
- Experience of managing your day making outreach attempts including calls, emails, social direct messages, plus sending out offers, closing deals, and servicing existing accounts.
- You are comfortable in an extremely fast‑paced environment.
- You are a strong communicator. You are succinct and influential, especially over the phone.
- You are a creative and ambitious thinker who is always looking outside of the box.
- You're ambitious and want to progress your career.
- You're a hard worker with astrongdesire to be a part of an exciting growth story.
- Driving Licence required.
- Must be able to work in the United Kingdom.
One Step Closer to Victory
Job Type: Full-time, Monday to Friday 9am-5pm, Onsite, Permanent
Benefits:
- Start ASAP
- Competitive Salary
- OTE
- Free onsite parking
Why Join Us?
At The Masuri Group, we pride ourselves on delivering high‑quality products and exceptional service. You'll be part of a passionate team that values teamwear and is committed to providing the best experience for our customers.
If you’re ready to bring your skills to a dynamic and exciting environment, we want to hear from you!
Closing date for applications: To be received no later than 5pm Wednesday 25th November 2026.
Sales & Customer Service Executive in Winchester employer: The Masuri Group
At NX Teamwear, part of The Masuri Group, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to thrive. As a Growth-Driven Solutions Sales Executive, you will benefit from comprehensive training, opportunities for professional development, and a collaborative culture that values innovation and teamwork. Located in the UK, you'll be part of a passionate team dedicated to driving growth in the sports kit sector, making a meaningful impact on clubs across the nation.
