At a Glance
- Tasks: Be the face of The Massage Company, selling memberships and creating amazing customer experiences.
- Company: Join a fast-growing company with a supportive team culture.
- Benefits: Competitive salary, bonuses, free massages, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while learning valuable sales skills.
- Qualifications: Customer service skills and a passion for helping others are essential.
- Other info: Flexible work schedules and a chance to grow your career in a fun team.
The predicted salary is between 24000 - 36000 £ per year.
The Massage Companyâ„¢ is looking for an ambitious Assistant Manager for our Altrincham Centre.
Responsibilities
- Being a ‘face’ of the company, within the centre, particularly to customers and members.
- Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral.
- Providing support to the Centre Manager, to both establish the operational processes and learn The Massage Company ethos and culture.
- Getting the word out that we’re open for new business, notably within the local corporate environment.
- Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these consistently high-quality standards.
- Responsible for scheduling appointments over the phone, on email, and in person.
- If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions.
- Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’.
- Answering customer questions and concerns with urgency, care and sincerity.
- Being part of centre promotional activity, both onsite and occasionally offsite locally.
- Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation.
- Must be able to work a minimum of 24 hours per week.
- Must be customer service oriented and able to communicate effectively with customers, Massage Therapists, Membership Sales Supervisors and management.
- Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients.
Offer / Benefits
- Varied work schedules over 7 days.
- The ability to earn a good salary and bonus plans, with unlimited upwards earning depending on success.
- The chance to learn and develop your career under the initial guidance of our Franchise Owners and TMC National Support team.
- The chance to train and develop the Massage Therapists and/or Membership Sales Supervisors in the core skills required to do their roles.
- A great team environment, with like-minded colleagues.
- The chance to be part of an exciting new fast-growing concept for the UK.
- Learning new sales techniques, with the TMC Sales Training Programme by understanding customer types (matching to The Massage Companyâ„¢ client profiles).
- Professional and personal career opportunities.
- Free monthly massage allocation, with discounted family and partner rates.
Assistant Manager / Membership Sales Supervisor in Altrincham employer: The Massage Company
Contact Detail:
The Massage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager / Membership Sales Supervisor in Altrincham
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with The Massage Company's ethos and culture. This will help you connect better with the team and customers during your interview.
✨Tip Number 2
Practice your sales pitch! Since you'll be selling memberships, think about how you can effectively communicate the benefits of joining. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've created excellent experiences for customers in the past. This will demonstrate that you're the friendly face they need at the centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in being part of The Massage Company team.
We think you need these skills to ace Assistant Manager / Membership Sales Supervisor in Altrincham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our company values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've excelled in customer service or sales, as these are key for the Assistant Manager role.
Show Your Passion for Wellness: Since we’re all about creating excellent experiences for our members, share any personal stories or experiences that demonstrate your passion for wellness and customer care. It’ll help us see how you fit into our culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Massage Company!
How to prepare for a job interview at The Massage Company
✨Know the Company Inside Out
Before your interview, take some time to research The Massage Companyâ„¢. Understand their ethos, culture, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be the face of the company. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or went above and beyond for customers, as this will resonate well with the interviewers.
✨Demonstrate Sales Savvy
Since selling memberships is a key part of the role, come prepared with ideas on how you would approach sales. Think about strategies for generating new clientele and promoting member referrals. Being able to discuss these ideas confidently will set you apart from other candidates.
✨Practice Role-Playing Scenarios
Given the nature of the job, it might be helpful to practice role-playing scenarios related to scheduling appointments or answering customer queries. This will not only boost your confidence but also prepare you for the types of interactions you’ll have in the role.
