Internal Sales Administrator

INTERNAL SALES ADMINISTRATOR – Manufacturing / Engineering Environment – £26,000 - £32,000 (dependent on experience). Location: Gloucestershire. Key features include Order Processing & Sales Administration, Genuine Progression into Account Management, and a Fully Office-Based setting.

Our client is a growing, highly specialised UK manufacturer supplying complex, technically demanding products into sectors including defence and aerospace. As the business continues to scale, and with a modern CRM system being rolled out across its commercial team, a newly created opportunity has arisen for an organised, proactive Internal Sales Administrator to join its Account Management function. This is a central, high-volume, fast‑paced role at the heart of the order‑to‑delivery process, providing the administrative backbone that allows the Account Management team to focus on relationship management and account growth.

The Role

• Process incoming customer orders accurately and promptly onto internal systems, ensuring all order details and commercial terms are correctly captured.
• Enter and maintain sales order information on internal systems, including the company's order‑loading system and CRM system as it is rolled out.
• Ensure Supply Chain and Production always have clear, timely visibility of material requirements arising from confirmed orders.
• Support Account Managers with internal order status queries and coordination, ensuring a smooth handover of orders from quotation through to fulfilment.
• Maintain accurate, auditable records of orders, amendments and cancellations.
• Identify and flag discrepancies, such as pricing errors, stock shortfalls or delivery risk, escalating promptly.
• Produce regular order status and administrative reports for the Sales and Operations teams.

About You

• Previous experience in sales administration, order processing or customer service within a manufacturing, engineering or technical environment.
• Experience using a CRM, ERP or MRP system for order processing; experience with a well‑known CRM platform or a system such as Epicor is welcome.
• High level of accuracy and attention to detail, and genuine comfort with high‑volume, repetitive data entry, with order books typically running into the hundreds of jobs each month.
• Good working knowledge of Microsoft Excel (intermediate level or above).
• A confident, proactive communicator, comfortable liaising with Account Managers, Supply Chain and Production colleagues, and chasing information internally.
• Calm under pressure, highly organised and process driven.

The Package

• £26,000 – £32,000 base salary, dependent on experience.
• Standard company benefits package, including pension and life assurance.
• Fully office‑based role, Monday to Friday.
• Genuine, demonstrated potential to progress into Account Management for the right individual.