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- Tasks: Lead operations and customer service in property management, optimising processes and enhancing client satisfaction.
- Company: Join a leading property management firm committed to growth and innovation.
- Benefits: Enjoy hybrid work options, strategic influence, and exposure to diverse property portfolios.
- Why this job: Make a lasting impact while shaping the future of a respected company in a dynamic industry.
- Qualifications: Experience in operations management, strong leadership skills, and expertise in client relationship management required.
- Other info: This is a rare opportunity to establish thought leadership in operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
Location: Bristol (Hybrid)
Are you an experienced operations leader with a proven track record of driving efficiency, process optimisation and customer satisfaction in a service-oriented industry? Our client, a leading property management firm, is seeking a strategic Head of Operations & Customer Service to spearhead operational excellence across multiple departments. This is your opportunity to make a lasting impact and continue expanding your existing career with a company committed to growth and innovation.
The Role:
- Provide visionary leadership and mentorship across Property Management, Compliance, and Accounts teams
- Optimise processes to streamline service delivery within budgets and timelines
- Develop customer service strategies to enhance satisfaction and retention
- Foster transparency through clear client communication and reporting
- Set long-term operational goals aligned with ambitious growth plans
The Ideal Candidate:
- Substantial experience in operations management, in property/facilities management, including experience with social housing, local authorities and property developers
- Proven expertise in leading cross-functional teams and driving operational improvements
- Strong commercial acumen with P&L management and cost control skills
- Exceptional client relationship management and complaint resolution abilities, working with a variety of clients from both public and private sectors
- Track record of implementing best practices and leveraging technology for optimisation
- Considerable experience managing SLAs, management agreements and development agreements
- Inspirational leader adept at mentoring teams and promoting a culture of excellence
What You'll Gain:
- Expanded strategic influence across multiple operational areas
- Opportunity to shape a growing company's future direction
- Oversight of customer service strategy and measurable impact on satisfaction
- Exposure to diverse property portfolios and high-profile clients
- Platform to establish industry thought leadership in operational excellence
This is a rare opportunity to join a respected firm and leave your mark on its continued growth and innovation. So, if you're ready to take your career to new heights, apply now.
Head of Operations & Customer Service - Property Services employer: The Martin Veasey Partnership
Contact Detail:
The Martin Veasey Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations & Customer Service - Property Services
✨Tip Number 1
Familiarise yourself with the latest trends in property management and customer service. Understanding current challenges and innovations in the industry will help you speak confidently about how you can drive operational excellence.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised processes and improved customer satisfaction in your previous roles. Being able to share measurable outcomes will demonstrate your capability to lead effectively.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission and showcasing how your experience can contribute to their goals will make a strong impression during interviews.
We think you need these skills to ace Head of Operations & Customer Service - Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, particularly in property or facilities management. Emphasise your achievements in driving efficiency and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and strategic vision. Mention specific examples of how you've optimised processes and improved customer service in previous roles.
Highlight Relevant Experience: In your application, focus on your experience with cross-functional teams and your ability to manage SLAs and agreements. This will demonstrate your suitability for the role.
Showcase Your Leadership Style: Describe your approach to mentoring and leading teams. Provide examples of how you've fostered a culture of excellence and transparency in your previous positions.
How to prepare for a job interview at The Martin Veasey Partnership
✨Showcase Your Leadership Skills
As a Head of Operations & Customer Service, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully guided cross-functional teams in the past, focusing on specific outcomes and improvements.
✨Highlight Your Process Optimisation Experience
Be ready to discuss your experience with process optimisation in property management. Share specific strategies you've implemented that have led to increased efficiency and customer satisfaction, as this is crucial for the role.
✨Demonstrate Commercial Acumen
Since the role involves P&L management and cost control, prepare to discuss your financial management skills. Bring examples of how you've managed budgets effectively and contributed to the financial success of previous projects.
✨Prepare for Client Relationship Scenarios
Expect questions about client relationship management and complaint resolution. Think of challenging situations you've faced and how you resolved them, showcasing your ability to maintain strong relationships with diverse clients.
