SCIS Analyst, Global Training & Support Information Technology and Technical Support Hemel Hemp[...] in Hemel Hempstead

Responsibilities

Flexibility is needed to support multiple time zones during phases of a project. Are you passionate about transforming how global teams learn and adopt new technology? We are looking for an experienced instructional designer to join the Global Training team in our Change & Support Office, part of Supply Chain Integration Services (SCIS). This is your chance to create impactful learning experiences that enable successful technology adoption across our global supply chain operations. If you excel at translating complex technical concepts into accessible training content and thrive in collaborative, fast-paced environments, we want to hear from you!

About Us: For nearly 90 years, Martin Brower has been a strategic supply chain partner to the world’s leading brands. We offer smart, sustainable solutions that help our partners see around corners, avoid obstacles and build stronger, more resilient end-to-end supply chains. Thanks to our 13,000 employees, we successfully deliver 730 million cases annually to over 26,000 locations worldwide.

Position Summary: The Supply Chain Integration Services (SCIS) Analyst – Global Training & Support will be heavily engaged in special project initiatives tailored to SCIS transformation, including but not limited to introduction and support of new toolsets and enhancements (e.g., Customer Relationship Management). This role combines instructional design expertise, learning needs analysis, and scalable support to drive successful toolset adoption through user‑centred training, hypercare, and continuous improvement. The ideal candidate excels at distilling complex technical concepts into accessible learning materials while demonstrating curiosity through proactive stakeholder engagement. The position will evolve with the established project and scale into additional projects, driving business value through effective user enablement and operational excellence.

Key Responsibilities

• Develop and implement comprehensive support and training methodology for Customer Relationship Management (CRM) across markets and SCIS.
• Document process from a training, change, and support lens to assist team with enablement and action.
• Design and develop training content and materials for transformation initiatives across global markets, ensuring alignment with end user needs and organisational learning standards.
• Conduct training needs assessments, pre‑assessments, and post‑assessments to identify knowledge gaps, skill requirements, and learning preferences—collaborating with Supply Chain Analysts (SCAs), Business Partners (BPs), Product Leads, Support Analysts, and other technical subject‑matter experts (SMEs).
• Collaborate with Market Key Users and SCIS Centre of Excellence (CoE) SMEs—including SCAs, BPs, Product Leads, Solution Analysts, Data Analysts, Data Architects, and Data Governance specialists—to gather content requirements, validate technical accuracy, and translate complex concepts into accessible learning materials.
• Establish and maintain feedback loops with CoE SMEs and Market Key Users to gather insights from UAT and other learning activities, integrating findings into training methodology and module updates.
• Uphold training schedules and timelines in coordination with the Project Management Office (PMO), support teams, and delivery partners to ensure content readiness aligns with project milestones.
• Maintain a centralised knowledge repository for training content, ensuring organised contribution practices and development of communities of practice.
• Align with content governance and quality assurance procedures, ensuring materials meet established standards for consistency, accuracy, and effectiveness across global markets.
• Champion communication protocols for critical incidents and escalations.
• Perform other duties as assigned.

Qualifications Required Skills and Experience

• Bachelor’s Degree
• Strong attention to detail
• Evidenced experience in instructional design and educational content development
• Proficiency in instructional design methodologies (ADDIE, SAM, or similar frameworks) and adult learning principles
• Experience conducting training needs assessments and translating findings into learning solutions
• Ability to create content in multiple formats (virtual, in‑person, hybrid, SOPs, job aids, quick reference guides, and e‑learning)
• Strong stakeholder engagement and communication skills across technical and non‑technical audiences.
• Familiarity with CRM platforms (Salesforce preferred) and supply chain processes
• Ability to manage competing priorities and translate technical concepts into accessible learning materials
• Exceptional verbal and written communication skills
• Proficiency with learning management systems (LMS) and content authoring tools (e.g., Articulate, Camtasia, or similar)

Preferred Skills and Experience

• Experience in global roles or organisations working across multiple time zones and cultures
• Experience in supporting new tool introduction or transformation initiatives
• Familiarity with Salesforce and/or Customer Relationship Management platforms
• Experience building and maintaining knowledge repositories or communities of practice
• Background in distribution, manufacturing, or food service industry

At Martin Brower UK and Ireland, our commitment to our employees is unwavering. We believe in fostering a people‑first culture where every individual is valued, supported, and empowered to succeed. Our colleagues are our greatest asset. We prioritise creating a supportive and inclusive environment where everyone's voice is heard, respected, and valued. From our leadership team to our frontline colleagues, we are dedicated to ensuring that each person feels appreciated and empowered to bring their best selves to work every day.