At a Glance
- Tasks: Deliver products with care and professionalism while ensuring customer satisfaction.
- Company: Join a supportive team at Martin Brower, where employees are valued.
- Benefits: Earn £21.79 per hour plus weekend allowances and enjoy a flexible schedule.
- Other info: Opportunities for career growth in a culture of continuous improvement.
- Why this job: Make a real impact by providing excellent service and driving innovation.
- Qualifications: Must have Level 2 English and Maths, Driver CPC, and good computer skills.
The predicted salary is between 21.79 - 21.79 £ per hour.
Location: Darlington
Full-time: Permanent – (4 on 4 off, nights)
Salary: £21.79 per hour plus weekend/ bank holiday allowances.
We now have openings for experienced Customer Service Drivers to join our dynamic team and be part of our network expansion in Darlington.
Position Summary: The Customer Service Driver plays a crucial role in our organisation by delivering products and services to customers with the highest level of professionalism and care. This position requires a commitment to excellent customer service, safe driving practices, and effective communication skills. The Customer Service Driver acts as a representative of our company, ensuring that every interaction with customers is positive and reflective of our values.
Responsibilities
- Prior to Departing Depot: All vehicles must be checked for defects and reported to the transport office for the fleet engineer to get repaired. Goods must be checked they are correct and secure.
- During Journey: The delivery schedule must be followed, with arrival and departure times logged on PDA. Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems. Delivery procedures set by MBUK to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process. Every delivery must be signed by the relevant restaurant Manager.
- On Completion of Journey: Clean the inside of vehicle. Refuel the unit and fridge unit. Park vehicle as directed by Shunter. Be de-briefed about journey by Transport Office.
- Other Duties: To complete any other duties as required by Management. Carry out driver’s duties with due regard to legislation in respect of LGV drivers, download your digital tachographs at the start and end of every shift for analysis by the Company. To always follow the company Safe Working Procedures. Collections and deliveries for various customers at different locations around the country. Dealing with ambient, chilled, and frozen products. Checking products and carrying out the necessary paperwork.
Qualifications
- Level 2 (or equivalent) English and Maths (Essential)
- Driver CPC to be completed (Essential)
- Good level of computer literacy (Essential)
- Knowledge of vehicle and refrigeration system (Essential)
- Understanding of EC drivers’ hours & EC working time directive regulations (Essential)
- Experience of working with refrigerated vehicles (Desirable)
- Understanding of driving legislation governing the use of tachographs and working hours
- Calm under pressure
People-First Culture: At Martin Brower, our employees are our greatest asset. We prioritize creating a supportive and inclusive environment where everyone's voice is heard, respected, and valued.
Opportunities for Growth: We're committed to your long-term success. With clear paths for career advancement and development, you'll have opportunities to grow within your current role or explore new roles and responsibilities across the organization.
Culture of Continuous Improvement: We believe in the power of continuous improvement. You'll be empowered to innovate, experiment, and challenge the status quo as we work together to drive positive change and elevate our performance as a team.
Apply Today: If you are data-driven, process minded and customer-focused and want to take the next step in your career to join us in making a difference. Apply now and be part of our mission to make it easier to run great restaurants.
Customer Service Driver - Nights Drivers and Transportation Darlington, Durham, United Kingdom [...] employer: The Martin-Brower Co.
As a Night Shift Team Lead in Reverse Logistics, you will thrive in a dynamic work environment that values innovation and teamwork. Our company offers competitive benefits, a strong focus on employee growth, and a supportive culture that encourages adaptability and creativity. Located in a vibrant area, we provide unique opportunities for professional development while ensuring a safe and engaging workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Driver - Nights Drivers and Transportation Darlington, Durham, United Kingdom [...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Martin-Brower Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Martin-Brower Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Driver - Nights Drivers and Transportation Darlington, Durham, United Kingdom [...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Martin-Brower Co.:Your cover letter is your chance to shine! Tell us why you want to work at The Martin-Brower Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Martin-Brower Co.!
How to prepare for a job interview at The Martin-Brower Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
