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- Tasks: Lead a dynamic Front of House team and ensure top-notch customer service.
- Company: Join the Marlowe Theatre, a vibrant hub for arts and entertainment in Canterbury.
- Benefits: Enjoy a competitive salary, full-time hours, and a creative work environment.
- Other info: Inclusive employer welcoming diverse candidates from all backgrounds.
- Why this job: Be part of an exciting theatre scene and make every visitor's experience unforgettable.
- Qualifications: Experience in Front of House roles and excellent customer service skills required.
The predicted salary is between 41529 - 41529 £ per year.
We are recruiting a Front of House Manager with strong experience working within Front of House departments in the theatre, hospitality or visitor services industry.
About The Marlowe Theatre
The Marlowe Theatre, Canterbury is a large regional theatre with a 1,200‑seat Main House and a 150‑seat Studio. It hosts a year‑round programme of theatre, dance, opera, music and comedy.
Responsibilities
- Ensure world‑class customer service for all visitors.
- Maintain a good health and safety ethos, playing an active role in the theatre’s fire, security and emergency action plans.
- Lead and develop the Front of House team to deliver operational excellence.
Requirements
- Strong experience in Front of House roles within the theatre, hospitality or visitor services industry.
- Excellent customer service and customer management skills.
- Knowledge of health and safety, fire, security and emergency procedures.
Equal Opportunity Statement
The Marlowe Theatre is an inclusive and disability confident employer. We welcome candidates from all backgrounds.
Front of House Manager in Kent employer: The Marlowe theatre
Contact Detail:
The Marlowe theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to folks in the theatre and hospitality scene. Attend events, join online groups, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience in Front of House roles and how you’ve handled tricky situations with grace.
✨Tip Number 3
Research The Marlowe Theatre! Familiarise yourself with their shows, values, and community involvement. This will not only impress them but also help you tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at The Marlowe Theatre. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Manager in Kent
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your strong experience in Front of House roles, especially in theatre, hospitality, or visitor services. We want to see how your background aligns with the responsibilities of the role!
Customer Service is Key: Since excellent customer service is a must, share specific examples of how you've delivered world-class service in previous roles. This will help us understand your approach and commitment to customer satisfaction.
Health and Safety Know-How: Don’t forget to mention your knowledge of health and safety protocols. We’re looking for someone who can actively contribute to our fire, security, and emergency action plans, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at The Marlowe theatre
✨Know Your Venue
Before the interview, take some time to research The Marlowe Theatre. Familiarise yourself with its history, the types of performances it hosts, and its overall ethos. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Front of House Manager, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and ensured a positive experience for all visitors.
✨Health and Safety Knowledge is Crucial
Brush up on health and safety protocols relevant to the theatre and hospitality sectors. Be ready to discuss your understanding of fire safety, security measures, and emergency procedures. This will demonstrate your readiness to maintain a safe environment for both staff and patrons.
✨Lead with Confidence
The role requires strong leadership skills. Think about times when you successfully led a team or implemented new processes. Be prepared to discuss your leadership style and how you motivate and develop your team to achieve operational excellence.