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For Companies At a Glance
- Tasks: Lead a vibrant café team and create memorable customer experiences.
- Company: Join the Marlowe Theatre, a top regional theatre in the UK.
- Benefits: Flexible zero-hour contract with opportunities for growth and development.
- Why this job: Be part of an exciting arts environment and make a real impact.
- Qualifications: Passion for customer service and teamwork skills required.
- Other info: Inclusive workplace committed to sustainability and community engagement.
Overview
We are seeking a Customer Focused, Standards Driven Green Room Supervisor to join our already amazing team in our Green Room Café, Restaurant. You will be friendly, approachable, and confident with the ability to lead and work well within a team. We want to work with people who are passionate about their work, resilient in the face of challenge and pro-active in welcoming our customers.
This role involves working some evenings and weekends and is driven by our performance dates. This role is on a zero-hour contract.
Responsibilities
- Lead and work well within the Green Room Café, Restaurant team.
- Be friendly, approachable and confident in interacting with customers and colleagues.
- Demonstrate passion for the work, resilience in facing challenges, and a proactive stance in welcoming customers.
- Work some evenings and weekends as required by performance dates.
- Understand that the role operates on a zero-hour contract basis.
About Us
The Marlowe Theatre, Canterbury is one of the UK’s most successful large-scale regional theatres (UK Theatre of the Year in the Stage Awards 2022). Our mission is to be the engine house for the performing arts in Kent, shaping the spirit of our region.
We bring West End musicals, national companies, a symphony orchestra season and high-profile tours to Kent audiences, in a year-round programme of theatre, dance, opera, music and comedy in our 1,200-seat Main House. Next year we begin producing large-scale plays made in Kent and touring nationally. Our 150-seat Studio is dedicated to the development of new ideas, with a mix of R&D with resident and visiting companies, sharing’s and presented shows.
Our ground-breaking work with young people focuses on skills development and includes co-delivery of a UAL Level 3 Performing Arts course with East Kent Colleges Group; being the national home of Matthew Bourne’s New Adventures’ Cygnet School and the RSC’s Associate Theatre in the Southeast. We recently launched our Writers Room, developing regional talent and supporting our producing aspirations. As the largest performing arts employer in the region, we are committed to developing the workforce of the future, providing apprenticeships and work experience opportunities for over 100 young people every year across all areas of theatre-making.
We are also fast outgrowing our spaces and developing major capital projects as a result, including turning the 800-year-old Poor Priests’ Hospital within the city walls into a Creative Learning Centre and free heritage destination, with support from Levelling Up and the National Lottery Heritage Fund. We are also looking towards the long-term development of our theatre building, increasing our technical and producing capacity.
Our investment in our loyalty strategy has ensured that we have consistently strong and engaged audiences for our varied programme. We’ve also received recognition from our industry, winning a Stage Award for our innovative approach to supporting the theatre sector and a Workforce Award from UK Theatre for our investment in our People Plan, ensuring our high calibre team are rewarded and supported.
The Marlowe Theatre is an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition.
We welcome candidates from all backgrounds regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We want to hear from all sectors including veterans.
We are a Creative Green organisation and are committed to taking action on climate change and environmental sustainability.
Our Commitment to Equality and Inclusion
We are an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition. We welcome candidates from all backgrounds and do not discriminate on gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We want to hear from all sectors including veterans.
Note
This description is based on the information available and reflects current role expectations and organizational context.
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Green Room Cafe and Restaurant Supervisor employer: The Marlowe theatre
Contact Detail:
The Marlowe theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Green Room Cafe and Restaurant Supervisor
✨Tip Number 1
Get to know the Green Room Café and Restaurant vibe! Visit the place, chat with staff, and soak in the atmosphere. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Show off your customer service skills during the interview! Be friendly and approachable, just like the role requires. Share examples of how you've handled challenges with a positive attitude.
✨Tip Number 3
Flexibility is key! Since this role involves working evenings and weekends, be ready to discuss your availability. Highlight your willingness to adapt to the performance schedule.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who are genuinely interested in joining our team. Make sure to express your passion for the arts and customer service!
We think you need these skills to ace Green Room Cafe and Restaurant Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for the role shine through! We want to see that you’re genuinely excited about working in the Green Room Café and Restaurant. Share any relevant experiences that highlight your enthusiasm for customer service and teamwork.
Be Friendly and Approachable: Since this role is all about interacting with customers and colleagues, make sure your application reflects your friendly and approachable nature. Use a warm tone in your writing and don’t hesitate to share examples of how you've created positive experiences for others in the past.
Highlight Your Resilience: We know that challenges can pop up in any job, especially in a busy café and restaurant environment. In your application, mention times when you've faced challenges head-on and how you managed to stay positive and proactive. This will show us that you’re ready to tackle whatever comes your way!
Apply Through Our Website: To make sure your application gets to us directly, we encourage you to apply through our website. It’s super easy and ensures that your details land in the right hands. Plus, it shows us that you’re keen on joining our amazing team at The Marlowe Theatre!
How to prepare for a job interview at The Marlowe theatre
✨Know the Venue
Before your interview, take some time to research The Marlowe Theatre and its Green Room Café. Familiarise yourself with their mission, values, and recent events. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Show Your Customer Focus
As a supervisor, you'll need to demonstrate your customer service skills. Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where your friendly and approachable nature made a difference.
✨Emphasise Team Leadership
Highlight your experience in leading teams effectively. Be ready to discuss how you motivate and support your colleagues, especially in high-pressure situations. Share stories that showcase your resilience and proactive approach to challenges.
✨Be Flexible and Open-Minded
Since this role involves working evenings and weekends, express your willingness to adapt to the schedule. Discuss any past experiences where you successfully managed flexible working hours, showing that you're ready to embrace the demands of the job.
