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For Companies At a Glance
- Tasks: Join our team to provide excellent customer service in a vibrant theatre environment.
- Company: The Marlowe Theatre, a leading regional theatre in the UK.
- Benefits: Flexible hours, experience in a creative setting, and opportunities for growth.
- Why this job: Be part of an exciting arts scene and make memorable experiences for our audience.
- Qualifications: Must be 18+, friendly, and a team player with a passion for customer service.
- Other info: Seasonal role from October to January with training provided.
Overview
The Marlowe Theatre is seeking a number of zero hour Customer Service Assistants to work in our Front of House and Green Room restaurant teams to support the team over the busy but rewarding seasonal period. The role will require you to work on our bars, restaurant, coffee bar and auditorium. You will be friendly, approachable, and confident, with the ability to work well within a team. We want to work with people who are passionate about their work, resilient in the face of challenge and pro-active in welcoming our customers.
This role runs from the 18 October 2025 – 18 January 2026 with training taking place in the first 2 weeks. You must be available for a group interview on the 6 October 2025. Please note you need to be 18 years of age by the start date and must be available to work Christmas Eve or Boxing Day.
About Us
The Marlowe Theatre, Canterbury is one of the UK’s most successful large-scale regional theatres (UK Theatre of the Year in the Stage Awards 2022). Our mission is to be the engine house for the performing arts in Kent, shaping the spirit of our region.
We bring West End musicals, national companies, a symphony orchestra season and high-profile tours to Kent audiences, in a year-round programme of theatre, dance, opera, music and comedy in our 1,200-seat Main House. Next year we begin producing large-scale plays made in Kent and touring nationally. Our 150-seat Studio is dedicated to the development of new ideas, with a mix of R&D with resident and visiting companies, sharings and presented shows.
Our ground-breaking work with young people focuses on skills development and includes co-delivery of a UAL Level 3 Performing Arts course with East Kent Colleges Group; being the national home of Matthew Bourne’s New Adventures’ Cygnet School and the RSC’s Associate Theatre in the South East. We recently launched our Writers Room, developing regional talent and supporting our producing aspirations. As the largest performing arts employer in the region, we are committed to developing the workforce of the future, providing apprenticeships and work experience opportunities for over 100 young people every year across all areas of theatre-making.
We are also fast outgrowing our spaces and developing major capital projects as a result, including turning the 800-year-old Poor Priests’ Hospital within the city walls into a Creative Learning Centre and free heritage destination, with support from Levelling Up and the National Lottery Heritage Fund. We are also looking towards the long-term development of our theatre building, increasing our technical and producing capacity.
Our investment in our loyalty strategy has ensured that we have consistently strong and engaged audiences for our varied programme. We’ve also received recognition from our industry, winning a Stage Award for our innovative approach to supporting the theatre sector and a Workforce Award from UK Theatre for our investment in our People Plan, ensuring our high calibre team are rewarded and supported.
The Marlowe Theatre is an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition.
We welcome candidates from all backgrounds regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We want to hear from all sectors including veterans.
We are a Creative Green organisation and are committed to taking action on climate change and environmental sustainability.
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Customer Service Assistant employer: The Marlowe theatre
Contact Detail:
The Marlowe theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get ready for that group interview! Brush up on your teamwork skills and think of examples where you've worked well with others. Show us your friendly side and how you can handle busy situations like a pro!
✨Tip Number 2
Research The Marlowe Theatre and its mission. Knowing about our shows and community work will help you stand out. We love candidates who are passionate about the arts and can connect with our values!
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. We’re here to help and want to see your enthusiasm for joining our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about wanting to be part of our amazing team at The Marlowe Theatre!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and the arts.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service or teamwork that align with what we’re looking for at The Marlowe Theatre.
Show Enthusiasm: We love candidates who are excited about the role! In your application, express why you want to work with us and how you can contribute to creating a welcoming atmosphere for our customers.
Check Your Details: Before hitting submit, double-check all your details. Make sure your contact information is correct and that you’ve included everything we need to know about you. And remember, apply through our website for the best chance!
How to prepare for a job interview at The Marlowe theatre
✨Know the Venue
Familiarise yourself with The Marlowe Theatre's layout and offerings. Understanding the different areas like the bars, restaurant, and auditorium will show your enthusiasm and readiness to jump in.
✨Show Your Passion
Be prepared to express why you’re excited about working in customer service at a theatre. Share any relevant experiences or stories that highlight your passion for the arts and helping others.
✨Team Player Mindset
Since teamwork is key in this role, think of examples where you've successfully worked as part of a team. Highlight your ability to support colleagues and contribute positively to a group dynamic.
✨Prepare for Group Dynamics
As the interview is a group setting, practice engaging with others. Be ready to listen, share ideas, and demonstrate your friendly and approachable nature. This will help you stand out as a collaborative candidate.
