We're on the hunt for an Experienced Front of House Team Member to join our lively crew.. . Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!. . A lively pub & kitchen tucked away on historic Drury Lane in the heart of London's West End. Pouring classic lagers, craft beers, and a curated selection of wines and premium spirits, all served alongside a delicious, seasonal food menu.. .
You Are:
- Passionate about delivering outstanding, guest-first service.
- A quick learner who takes initiative and brings big personality (we're proud to be part of the community, authentic, and celebrate individuality).
- Thriving in a high-energy venue with a fun-loving, supportive team.
- Keen to grow and develop within a fantastic, award-winning company.
- Ready to level up and build your career in a rapidly expanding, versatile business.
What You'll Do:
- Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey.
- Anticipate needs, deliver polished service, and leave guests feeling special.
- Stay cool and positive in a busy, high-energy environment.
- Collaborate with the team to reflect our brand in every interaction.
- Embrace learning and take on new responsibilities as you progress.
What's in it for me:
- Competitive rate per hour + tronc.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Team trips, regular incentives and socials – a fun, family atmosphere.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
- Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants.
- End-of-Year Annual Staff Party & Prize draws!.
Welcome to London's biggest independent pub company !. . Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.. . In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.
Experience: Required
Employment: Part-time
Salary: up to £14 hourly
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