Business Analyst / Project Coordinator in Bolton

The Group Project Coordinator & Business Analyst plays a vital role within the Transformational Change team, acting as a strategic link between business stakeholders, project delivery teams and senior leadership. The role supports the design, coordination and delivery of transformational initiatives across the organisation. The position blends structured project coordination with analytical insight, enabling the team to manage and deliver change effectively. The role ensures projects are well-governed, data driven and aligned with organisational objectives, while supporting teams with planning, process improvement, communication and decision making.

Business Analyst Responsibilities

• Apply business analysis tools, techniques and methodologies to support effective delivery across the Transformational Change portfolio.
• Explore and evaluate solution options, assessing risks, benefits, impacts, feasibility and alignment to customer and business needs.
• Lead and facilitate workshops, interviews and discovery activities to gather requirements, understand current state processes and identify improvement opportunities.
• Collect, analyse and interpret data from project, financial and performance systems to inform decision-making.
• Develop clear insights, dashboards and analytical outputs that highlight trends, measure progress against KPIs and support project governance.
• Conduct gap, impact and root cause analysis to ensure proposed solutions are robust, complete and deliver measurable value.
• Identify inefficiencies and recommend process, system or governance improvements that enhance project delivery effectiveness.
• Work collaboratively with senior leaders, technical specialists, suppliers and internal stakeholders to document requirements, user stories, specifications and test scenarios.
• Facilitate communication across stakeholder groups, ensuring alignment, transparency and engagement throughout the change lifecycle.
• Support the creation and maintenance of standardised processes, templates and working practices for consistent project delivery.

Project Coordinator Responsibilities

• Coordinate and support small to medium sized projects, ensuring structured planning, oversight and delivery within agreed timeframes.
• Maintain accurate project documentation, tracking tools, RAID logs and resource/effort records to support governance and reporting.
• Prepare and communicate clear project updates, ensuring all stakeholders remain informed and engaged.
• Proactively manage risks, issues, dependencies and assumptions, escalating where appropriate and supporting the resolution of blockers.
• Organise and lead project meetings, ensuring agendas, minutes and action logs are maintained to a high standard.
• Produce high quality project reports reflecting status, progress, risks and any required decisions or interventions.
• Ensure all project information is captured and maintained accurately in enterprise tools and documentation repositories.
• Manage the delivery of allocated small to medium projects, following the organisations project methodology.
• Build and maintain strong, collaborative relationships across the Group, including leadership, operational teams and external providers.

Secondary Responsibilities

• Support the wider Transformational Change team with ad-hoc administrative or analytical tasks.
• Escalate issues and risks to management in a timely manner.
• Champion continuous improvement, collaboration and a positive change culture across the organisation.

Essential Experience

• 3 years+ experience of working in agile development environments.

Essential Personal Qualities

• Excellent communication skills, with the ability to talk and present to a wide range of audiences.
• The ability to work under pressure on multiple projects and tasks within assigned timeframes.
• The ability to build and maintain strong ongoing relationships with all project stakeholders.
• An enthusiasm to deliver business improvement with a 'can do' attitude.
• Ability to work independently and as part of a team.
• Good listener.

Holiday Entitlement: 25 days plus statutory bank holidays (pro rata)

Other Entitlements: Competitive salary with annual salary reviews, 9% non-contributory pension, annual discretionary bonus scheme, Long Term Incentive Plan (LTIP), Private Healthcare Scheme with Dental and Optical Care, Death in Service at 5x Annual Salary, 35 Hour working week, Training for IOC and other relevant qualifications, Exam completion bonus of £550 (IOC), Study Leave, Cycle2Work Scheme, Eye Test Reimbursement, Your Birthday off, 13 weeks full paid maternity leave, 2 weeks full paid paternity leave.