Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate in customer experience and AI solutions for top B2B clients.
- Company: Join a dynamic team of 300 experts at a leading B2B marketing agency.
- Benefits: Enjoy generous holiday, private healthcare, and well-being support.
- Other info: Diverse and inclusive workplace that values potential over perfection.
- Why this job: Shape the future of CX and AI while driving commercial growth.
- Qualifications: 8-10+ years in B2B CX/DX strategy with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Descriptiontmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.
At tmp, we partner with leading B2B organisations to rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX and AI-enabled solutions across our client base. You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high-impact work while shaping how tmp evolves its AI-enabled offering. This is a senior, hands-on leadership role combining team leadership, client strategy, and commercial ownership.
What you will do:
- DX team leadership and capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high-performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end-to-end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as: Website and platform CX strategy, Customer journey and lifecycle design, AI-enabled experience design
- Act as a senior client partner, confident engaging at executive level
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp’s AI-augmented operating model
- Work closely with the CSO to shape the agency’s AI narrative and go-to-market approach
- Drive growth in DX, CX, and AI-related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability
Requirements
Who you are:
- Highly curious about AI, technology, and customer experience
- Commercially minded, with a strong understanding of how strategy drives revenue
- Comfortable operating at both strategic and hands-on levels
- Confident working with both senior executives and technical specialists
- A collaborative leader who can bring multiple disciplines together
What you will need:
- 8-10+ years’ experience working with large B2B organisations across CX, DX, or digital strategy
- Proven experience leading and growing teams in an agency or consultancy environment
- Strong track record delivering CX, UX, or digital transformation projects
- Experience working with Martech and digital platforms
- Demonstrated experience applying or delivering projects involving AI (including GenAI)
- Ability to translate complex concepts into clear, actionable strategies
- Strong commercial acumen and experience contributing to revenue growth
Benefits
What we offer in return:
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well-being coaching or counselling sessions once a week
- Financial health support
- Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
- Use our portal to access discounts and cashback at plenty of retailers.
- You can also sign up for our cycle-to-work scheme.
- Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tackling our impact, and helping to reduce emissions.
A note on applying:
Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you. At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know.
As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.
Director, CX and AI in London employer: The Marketing Practice
Contact Detail:
The Marketing Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, CX and AI in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at tmp or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or case studies, bring them along to interviews. Demonstrating how you've tackled complex problems will make you stand out.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you’d approach real-world challenges in CX and AI. Think about how you can simplify complex concepts and share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from curious minds who are eager to join our team!
We think you need these skills to ace Director, CX and AI in London
Some tips for your application 🫡
Show Your Curiosity: We want to see your passion for AI and customer experience shine through in your application. Share examples of how you've explored these areas, whether through projects or personal interests. It’s all about showing us that you’re as curious as we are!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in CX, DX, and AI. We love seeing how your unique skills align with our needs, so don’t be shy about connecting the dots for us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, simplicity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Marketing Practice
✨Know Your CX and AI Stuff
Make sure you brush up on the latest trends in customer experience and AI. Be ready to discuss how these elements can be integrated into B2B strategies. Show them you’re not just familiar with the concepts, but that you can also apply them to real-world scenarios.
✨Showcase Your Leadership Skills
Since this role involves team leadership, prepare examples of how you've successfully led teams in the past. Highlight your ability to bring together different disciplines and drive a project from start to finish. They want to see you as a collaborative leader who can inspire others.
✨Prepare for Strategic Conversations
Expect to engage in discussions about commercial growth and revenue ownership. Think about how you can translate complex business challenges into actionable strategies. Have some ideas ready on how you would approach client engagements and drive results.
✨Be Curious and Ask Questions
Demonstrate your curiosity by asking insightful questions about their current projects and future direction. This shows you’re genuinely interested in the role and the company. Plus, it gives you a chance to showcase your critical thinking skills and how you can contribute to their vision.