At a Glance
- Tasks: Manage our Shopify store, product listings, and customer service with a hands-on approach.
- Company: Join a luxury childrenswear brand founded by Princess Marie-Chantal of Greece.
- Benefits: Enjoy hybrid working, 23 days annual leave, and a supportive team culture.
- Other info: Dynamic environment with opportunities for growth and community events.
- Why this job: Gain real ownership in your ecommerce career while working with a unique luxury brand.
- Qualifications: 1-2 years in ecommerce or customer service, with Shopify experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Founded in 2000 by Princess Marie-Chantal of Greece, Marie-Chantal is a globally recognised luxury childrenswear and family gifting brand, renowned for timeless design, exceptional craftsmanship, and modern heritage. We're a close-knit team based in West London, passionate about delivering a best-in-class experience to our customers around the world.
The Role: We're looking for a driven and detail-oriented Ecommerce Executive to join our digital team. Reporting to the Head of Ecommerce, you'll play a hands-on role in the day-to-day running of our Shopify store and marketplaces – from product uploads and site merchandising to customer service and performance reporting. This is a fantastic opportunity for someone early in their ecommerce career who wants real ownership and variety, within a brand with a genuine point of difference.
Key Responsibilities:
- Managing and maintaining product listings on Shopify, ensuring all copy, imagery, and pricing is accurate, on-brand, and consistently presented.
- Assisting with website maintenance – seasonal landing pages, banners, promotional updates, and navigation changes – keeping the site fresh and commercially relevant.
- Supporting the wider ecommerce team with site improvements and ongoing optimisation of the customer journey.
- Supporting the implementation of seasonal campaigns, new collection launches, and promotional activity across the site and marketplaces.
- Coordinating with the marketing team to ensure product information and creative assets are updated and live on time.
- Acting as the first point of contact for customer enquiries across email and other channels, responding promptly and with the warmth and professionalism that reflects the Marie-Chantal brand.
- Resolving order issues, returns, and complaints with care, keeping customers informed at every stage and escalating where necessary.
- Monitoring daily orders and working closely with the logistics team to ensure smooth, timely fulfilment.
- Identifying and resolving any fulfilment issues proactively, minimising customer impact.
- Managing our marketplace presence across key partners — maintaining listings, processing orders, responding to customer queries, and ensuring the brand is represented consistently across every channel.
- Building and maintaining strong working relationships with marketplace contacts, identifying opportunities to improve visibility, content, and performance.
- Tracking key performance metrics including traffic, conversion, AOV, and sales, and contributing to regular reporting for the wider team.
- Assisting in identifying trends and flagging opportunities or issues to support data-driven decision-making.
What We're Looking For:
- 1–2 years of experience in ecommerce, digital retail, or customer service.
- Hands-on experience with Shopify (or a comparable platform).
- Strong attention to detail and excellent written communication.
- An understanding of luxury customer expectations and brand standards.
- Comfortable working across multiple priorities in a fast-moving environment.
- Experience in luxury or childrenswear is a bonus, not a requirement.
- Hybrid working – Monday to Thursday in our Chelsea office, Fridays from home.
- 23 days annual leave plus bank holidays.
- Pension contribution.
- Modern workplace with cafe and communal spaces, with regular community events.
- A supportive, collaborative team culture with real scope for growth.
Ecommerce Executive employer: The Marketing Meetup Ltd
At Marie-Chantal, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of West London. Our close-knit team is dedicated to nurturing talent and providing meaningful growth opportunities, all while enjoying a modern workplace that fosters collaboration and creativity. With a commitment to employee well-being, we offer hybrid working arrangements, generous annual leave, and regular community events, making it an ideal environment for those looking to thrive in the luxury ecommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Marketing Meetup Ltd are looking for when hiring for a Ecommerce Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Marketing Meetup Ltd for the Ecommerce Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Marketing Meetup Ltd as a Ecommerce Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Marketing Meetup Ltd’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Executive.
We think you need these skills to ace Ecommerce Executive
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Marketing Meetup Ltd, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Marketing Meetup Ltd's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Marketing Meetup Ltd. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Marketing Meetup Ltd
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Marketing Meetup Ltd uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Marketing Meetup Ltd. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
