At a Glance
- Tasks: Support global e-commerce operations and enhance customer experiences for luxury fragrance brands.
- Company: Join Nichebox, a dynamic team in the luxury fragrance industry.
- Benefits: Collaborate with international teams and make a real impact on customer journeys.
- Other info: Enjoy a creative environment where your ideas are valued and growth is encouraged.
- Why this job: Perfect for those passionate about luxury, storytelling, and customer connection.
- Qualifications: Bachelor's degree and 2+ years in customer service, preferably in luxury retail.
Supporting our global online and retail operations across the UK, Europe and US, Nichebox is looking for a Customer Operations & CRM Specialist to join our growing E-commerce team, supporting our luxury fragrance brands, Clive Christian Perfume and Liquides Imaginaires. This is an exciting opportunity for someone who enjoys combining customer experience, operational excellence, and CRM activities. Working across our international e-commerce business, you'll play a key role in delivering exceptional customer journeys, executing CRM campaigns, and supporting the continued growth of our global online and boutique channels.
Key responsibilities
- Support customer service operations and help deliver an exceptional end-to-end customer experience across our global e-commerce business.
- Oversee our customer care agency, resolving complex customer queries and driving service improvements.
- Coordinate with internal teams and external partners to support fulfilment, stock management, operational processes and SAP month-end/year-end activities.
- Create, execute and optimise CRM email campaigns, including newsletters, automations and customer lifecycle journeys.
- Support and enhance our omnichannel CRM strategy across Klaviyo, Shopify POS and boutique channels.
- Analyse CRM and customer service performance, using insights to improve customer retention and engagement.
- Maintain CRM data quality, support GDPR compliance and contribute to the ongoing development of our loyalty programme.
- Collaborate with marketing, creative and retail teams to coordinate content calendars, segment audiences, and drive standout luxury storytelling.
What we're looking for
- Bachelor's degree in Marketing, CRM, Business, or a related field.
- 2+ years' experience in customer service, preferably within luxury, beauty, or premium retail sectors.
- Expertise with Klaviyo, Shopify and segmentation strategies is an advantage.
- Prior experience in boutique/omnichannel retail CRM and loyalty program management is an advantage.
- IT Skills: Proficient in Microsoft Office and data management tools (Excel).
- Software Experience: SAP, Shopify/Shopify Plus, CRM platforms (Gorgias, Klaviyo, or similar) is an advantage.
- A passion for storytelling, customer connection, and luxury standards.
What we offer
- The opportunity to work with internationally recognised luxury fragrance brands.
- Exposure to a growing global business with an expanding international retail and e-commerce presence.
- Close collaboration with teams across E-commerce, Marketing, Retail, and Operations.
- A dynamic, entrepreneurial environment where ideas and initiative are valued.
- The opportunity to make a real impact on customer experience and CRM strategy across multiple international markets.
At Nichebox, we value teamwork, relationships, entrepreneurial thinking, and respect.
Customer Operations & CRM Specialist employer: The Marketing Meetup Ltd
As a Managing Partner in eCommerce at our global media network, you will thrive in a dynamic and inclusive work culture that prioritises innovation and collaboration. With a focus on employee growth, we offer extensive professional development opportunities and the chance to lead high-profile projects across Europe and North America, all while enjoying the flexibility of a hybrid working model in vibrant London. Join us to make a significant impact in the digital commerce landscape and be part of a team that values your expertise and vision.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations & CRM Specialist
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Marketing Meetup Ltd are looking for when hiring for a Customer Operations & CRM Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Marketing Meetup Ltd for the Customer Operations & CRM Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Marketing Meetup Ltd as a Customer Operations & CRM Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Marketing Meetup Ltd’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Customer Operations & CRM Specialist.
We think you need these skills to ace Customer Operations & CRM Specialist
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Marketing Meetup Ltd, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Marketing Meetup Ltd's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Marketing Meetup Ltd. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Marketing Meetup Ltd
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Marketing Meetup Ltd uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Marketing Meetup Ltd. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
