At a Glance
- Tasks: Lead customer support operations and enhance digital commerce platforms.
- Company: Join a forward-thinking gaming company with a vibrant culture.
- Benefits: Enjoy a hybrid work model, onsite parking, and a fun break area.
- Other info: Opportunity to work across Europe and the US in a dynamic environment.
- Why this job: Make a real impact on customer satisfaction in the exciting eCommerce space.
- Qualifications: B2C experience in Tech FMCG and strong team leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Hours
Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite)
About the Role
As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG.
What’s in it for you?
- Working within forward thinking gaming company
- Supporting culture
- Brilliant break out area with gaming consoles and fully stocked bar
- eCommerce Platform & Marketplace Management
- Digital Analytics & Performance Tracking
- Technical & Systems Management
- Channel Coordination & Cross-Functional Collaboration
Ecommerce Manager will have / be:
- B2C experience within Tech FMCG
- Experience managing third party marketing
- Proactive
- Adaptable
- Experience working across Europe & US markets ideally but not mandatory
