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- Tasks: Provide mental health triage and care navigation via telephone for patients in need.
- Company: Join Health Village Dearne Valley PCN, a collaborative network of GP practices.
- Benefits: Gain valuable experience in mental health support while making a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Help patients access vital mental health services and improve their well-being.
- Qualifications: GCSEs in Maths and English, Level 3 in Health & Social Care or relevant experience.
The predicted salary is between 26530 - 29114 £ per year.
Health Village Dearne Valley PCN is seeking a motivated and compassionate Band 4 Care Coordinator (Mental Health) to deliver a telephone-based mental health triage and care navigation service across three GP practices. This role is ideal for someone experienced in supporting people with mental health needs who is confident working autonomously within defined protocols, has excellent communication skills, and enjoys helping patients access the right support at the right time.
The post holder will manage all patient interactions by telephone, providing structured triage, guidance, and signposting using the DIALOG approach, and coordinating access to appropriate mental health pathways, including self-help, community support, IAPT, bereavement services, crisis services, or appointments with qualified PCN mental health professionals.
Main duties of the job- Mental Health Triage
- Provide a first point of contact mental health triage service by telephone for patients presenting with emotional or psychological concerns.
- Undertake structured information gathering conversations to understand presenting issues, patient priorities, and level of need, working within agreed Band 4 protocols.
- Use the DIALOG method to support person-centred, patient-led discussions and goal identification.
- Identify when concerns can be managed through signposting and self-help versus when escalation or onward referral is required.
- Recognise indicators of risk or deterioration and promptly escalate to appropriate clinicians or services in line with PCN and safeguarding procedures.
- Navigate patients to appropriate mental health support pathways following telephone triage, including:
- Self-help and guided resources
- IAPT / NHS Talking Therapies
- Bereavement and loss support
- Community and voluntary sector mental health services
- Peer and self-help groups
- Crisis services (via agreed escalation routes)
- Appointments with PCN-based mental health practitioners
- Qualifications
- GCSE Grade C or above in Maths and English, or equivalent qualification
- Level 3 in Health & Social Care or demonstrable experience in mental health, health, or social care
- Counselling qualification
- DIALOG certificate
- Experience of working with people with mental health needs
- Experience of Care Navigating/Signposting
- Experience of assisting Mental Health Professionals
- Experience of structured interviewing
- Experience of working with or caring for elderly people, friends or relations
- Experience of working in social care or health
- Demonstrate an appreciation of the health needs of the patient population within the Primary care network
- Knowledge of the geographical area within the Primary Care Network
- Communication skills, both written and verbal
- Empathy with a variety of patients needs and conditions
- Positive attitude to work, colleagues and patients
- Non-judgemental attitude to patients
- Tact and diplomacy
- Desire to help and put people first
- Ability to negotiate the best possible services for patients
- Time management
- Understanding of safeguarding principles
- Knowledge of local health and social care provision
- Knowledge of funding systems in social care
- Knowledge of SystmOne
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Band 4 Care Coordinator (Mental Health) in Rotherham employer: The Market Surgery
Contact Detail:
The Market Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 4 Care Coordinator (Mental Health) in Rotherham
✨Tip Number 1
Get to know the company! Research Health Village Dearne Valley PCN and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of telephone interactions, try role-playing with a friend or family member. This will help you feel more confident and articulate when discussing mental health triage and care navigation.
✨Tip Number 3
Be ready to showcase your empathy! During interviews, share specific examples of how you've supported individuals with mental health needs. Highlight your ability to listen and provide compassionate care, as this is crucial for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Band 4 Care Coordinator (Mental Health) in Rotherham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in mental health support. Use keywords from the job description, like 'telephone-based triage' and 'DIALOG approach', to show we’re on the same page.
Showcase Your Communication Skills: Since this role involves a lot of patient interaction, emphasise your excellent communication skills. Share examples of how you've effectively communicated with patients or colleagues in the past.
Demonstrate Your Compassion: We want to see your compassionate side! Include anecdotes that showcase your empathy and understanding when working with individuals facing mental health challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at The Market Surgery
✨Know Your DIALOG
Familiarise yourself with the DIALOG method, as it's crucial for this role. Be ready to discuss how you would use it in real scenarios to support patient-led discussions and goal identification.
✨Showcase Your Empathy
Prepare examples that highlight your ability to empathise with patients. Think about times you've supported individuals with mental health needs and how you navigated their concerns with compassion and understanding.
✨Master Care Navigation
Brush up on the various mental health pathways available, such as IAPT and community support services. Be prepared to explain how you would guide patients through these options effectively during the interview.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves a lot of telephone communication, demonstrate your ability to provide clear explanations about next steps and what patients can expect from services.