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- Tasks: Welcome patients, manage appointments, and support the healthcare team in a busy practice.
- Company: Join The Market Surgery, a friendly and efficient GP practice in North Norfolk.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy flexible hours.
- Other info: Be part of a dynamic team with opportunities for growth and training.
- Why this job: Make a difference in patients' lives while developing essential skills in healthcare.
- Qualifications: Experience in a GP practice or customer service is a plus.
The predicted salary is between 23900 - 25900 £ per year.
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.
About us: The Market Surgery is a busy seven doctor practice providing care to over 10,000 patients in and around Aylsham in North Norfolk. Working from purpose-built premises, located a short walking distance from the centre of Aylsham, we aim to provide a friendly and efficient service to patients fulfilling all their primary care needs. All our consulting rooms are on the ground floor, we have a dispensary next to the reception area and we have a car park for the use of our patients. The practice is part of North and Waveney Integrated Care Service. We are a training practice for GP Registrars and medical students.
Job responsibilities:
- Accurately detail information on patients records within the clinical system
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Assist with total triage administration
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Undertake a broad spectrum of administrative duties commensurate with the role
- Be an integral part of the general practice team
- Act as a chaperone as required
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- Support in the delivery of enhanced services and other service requirements
- Undertake all mandatory training and induction programmes
- Contribute to and embrace the spectrum of clinical governance
- Maintain a clean, tidy, effective working area at all times
Person Specification:
- Experience of working in a GP practice
- Experience of working with the general public
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Norfolk employer: The Market Surgery
Contact Detail:
The Market Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Norfolk
✨Tip Number 1
Get to know the practice! Research The Market Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even give you a heads-up about job openings before they're advertised.
✨Tip Number 3
Prepare for the interview by practising common questions related to reception duties. Think about scenarios you might face, like handling difficult patients or managing appointment schedules, and how you'd tackle them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at The Market Surgery.
We think you need these skills to ace Medical Receptionist in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in a GP practice before. We want to see how your skills match the role of a Medical Receptionist, so don’t hold back on showcasing your customer service abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining The Market Surgery and how you can contribute to our friendly and efficient service. Keep it personal and engaging – we love to see your personality come through!
Be Clear and Concise: When filling out your application, make sure to be clear and concise. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the role, and remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and the position there!
How to prepare for a job interview at The Market Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research The Market Surgery. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Demonstrate Your Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Prepare examples that showcase your ability to communicate effectively, whether it's handling phone calls or greeting patients. Think about times when you resolved issues or provided excellent customer service.
✨Showcase Your Organisational Skills
The role involves managing appointments and patient records, so be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your time and tasks efficiently, especially in a busy environment like a GP practice.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations you might face as a Medical Receptionist. Practice responding to scenarios like dealing with an upset patient or managing multiple phone calls at once. This will help you demonstrate your problem-solving skills and ability to remain calm under pressure.