At a Glance
- Tasks: Be the friendly face of our practice, assisting patients and managing appointments.
- Company: Join Market Surgery, a busy practice in Wath-Upon-Dearne with great transport links.
- Benefits: Enjoy generous annual leave and various other leave entitlements.
- Other info: Dynamic role with opportunities for growth in a medical setting.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 23000 - 26000 € per year.
Market Surgery is excited to be recruiting a Medical Receptionist to join our busy practice. An opportunity has arisen to join our team of 11 receptionists. Market Surgery is conveniently based in the heart of Wath‑Upon‑Dearne with excellent transport links to Rotherham, Doncaster, Barnsley and Sheffield. Receptionists play a fundamental role in Primary Care Services. As the first member of staff that a patient encounters, their journey of patient‑centred care starts with you. 27.5 hours per week over 5 days. Shift patterns are a mixture of 07:45‑13:15 and 13:00‑18:30.
Main duties of the job:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice, including provision of clerical support to clinical staff and other team members.
- Facilitate effective communication between patients, the primary health care team, secondary care and associated healthcare agencies.
- Opening up/locking‑up of Practice premises and maintaining security in accordance with Practice protocols.
- Manage timely completion of tasks for the attention of reception teams.
- Registration and deduction of patients from the Practice Register.
- Maintain and monitor the Practice appointments system.
- Process telephone, online and face‑to‑face requests for appointments, visits and telephone consultations, directing patients to appropriate healthcare professionals.
- Care navigation to external care providers.
- Filing and retrieving paperwork.
- Process repeat prescriptions in accordance with Practice guidelines.
- Computer data entry, data allocation and collation; process and record information in accordance with Practice procedures.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
- Provide clerical assistance, including word/data processing, filing, photocopying and scanning.
- Keep the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
- Promote patient uptake of online consultation tools.
- Promote patient uptake of NHS App.
- Process receipt/delivery of patient samples and vaccines in line with cold chain policies.
Benefits:
- Generous annual leave entitlements.
- A variety of other leave entitlements, including maternity and absence.
Qualifications:
- GCSE grade A to C in English and Maths.
- Customer Service or Business Administration NVQ or equivalent.
Experience:
- Experience in a patient/customer facing role.
- Telephone customer service experience.
- Experience dealing with patients who may become confrontational.
- Experience of complaint handling.
- Experience in a medical environment.
- Experience as a Medical Receptionist.
Knowledge and Skills:
- IT literacy, including Microsoft Word and Excel.
- Articulate and excellent communication skills (verbal and written).
- Trained in SystmOne.
- Understanding of general medical terminology.
Personal Attributes:
- Resourcefulness and use of judgement.
- Maintain confidentiality.
- Polite and courteous.
- Able to work at speed whilst maintaining accuracy.
- Multi‑tasker.
Medical Receptionist employer: The Market Surgery
Market Surgery is an exceptional employer, offering a supportive and dynamic work environment in the heart of Wath-Upon-Dearne. With generous annual leave entitlements and opportunities for professional growth, our team of dedicated receptionists plays a vital role in delivering patient-centred care. Join us to be part of a collaborative practice that values your contributions and fosters a culture of respect and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Market Surgery. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your responses to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in patient-facing roles and demonstrate your customer service skills confidently.
✨Tip Number 3
Dress the part! First impressions matter, especially in a medical environment. Wear smart, professional attire that reflects the friendly and approachable image Market Surgery wants to project.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Market Surgery.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We’re looking for someone with customer service experience and a knack for communication, so emphasise those aspects!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Market Surgery
✨Know Your Role
Familiarise yourself with the specific duties of a Medical Receptionist at Market Surgery. Understand the importance of being the first point of contact for patients and how your role contributes to patient-centred care. This will help you articulate your understanding during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions, especially in challenging situations. Highlight your ability to remain calm and courteous, as this is crucial when dealing with patients who may be confrontational.
✨Brush Up on Medical Terminology
Since you'll be working in a medical environment, having a good grasp of general medical terminology will be beneficial. Be ready to discuss any relevant experience you have with medical terms or systems like SystmOne, as this shows you're prepared for the role.
✨Demonstrate Your IT Skills
As a Medical Receptionist, you'll need to be proficient in IT, particularly with Microsoft Word and Excel. Be prepared to discuss your experience with these tools and any other software you've used in previous roles. This will show that you can handle the administrative tasks effectively.
