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- Tasks: Lead and enhance volunteer support systems while managing a dedicated team.
- Company: Join the Marine Society & Sea Cadets, a vibrant charity transforming young lives.
- Benefits: Enjoy 25 days annual leave, hybrid working, and generous pension contributions.
- Why this job: Make a real difference by empowering volunteers and supporting youth development.
- Qualifications: Experience in digital systems and volunteer management is essential.
- Other info: Great opportunities for personal growth and professional development await you.
Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role:
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions, transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities:
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the 'Safer Recruitment' and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements:
- Experience of leading the development and maintenance of digital volunteer management/communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience developing processes which are targeted at both internal and external audiences
- Experience of leading projects managing change with various stakeholders
If you are interested in this role, please apply now!
Benefits:
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Please click APPLY to be redirected to our website to complete your application.
Volunteer Support & Systems Manager employer: THE MARINE SOCIETY AND SEA CADETS
Contact Detail:
THE MARINE SOCIETY AND SEA CADETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Support & Systems Manager
✨Tip Number 1
Get to know the organisation! Research MSSC and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in supporting their volunteers.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it shows your enthusiasm for joining the MSSC family.
✨Tip Number 3
Prepare for the assessment day! Brush up on your knowledge of volunteer management systems and think about how you would improve existing processes. Be ready to share your ideas and experiences that align with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity and want to be part of the MSSC team.
We think you need these skills to ace Volunteer Support & Systems Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Volunteer Support & Systems Manager role. Highlight your experience with digital systems and volunteer management, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s managing automated workflows or leading a team, we want to see how you’ve made an impact!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE MARINE SOCIETY AND SEA CADETS
✨Know Your Stuff
Make sure you understand the role of a Volunteer Support & Systems Manager inside out. Familiarise yourself with the key responsibilities, especially around automated workflows and volunteer management systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in leading digital systems and managing teams. Think about times when you've improved processes or supported volunteers effectively. This will help you illustrate your skills and how they align with what the Marine Society & Sea Cadets are looking for.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's volunteer strategy or how they measure success in the Volunteer Support function. This shows that you're engaged and thinking critically about how you can contribute to their mission.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The Marine Society & Sea Cadets value a vibrant culture, so being authentic can help you connect with the interviewers and demonstrate that you'd be a great fit for their team.