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- Tasks: Lead and support a team dedicated to enhancing volunteer experiences and processes.
- Company: Join the Marine Society & Sea Cadets, a vibrant charity transforming young lives.
- Benefits: Enjoy 25 days leave, hybrid working, private medical insurance, and a generous pension.
- Why this job: Make a real difference in the lives of young people while supporting dedicated volunteers.
- Qualifications: Experience in team management and CRM systems is essential.
- Other info: Embrace a diverse workplace committed to equity and inclusion.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Salary: £40,000 to £42,000 gross per annum, depending on experience
Job type: Full time, permanent
Closing Date: 8 February 2026
Assessment Day: 16 February 2026
Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society.
About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes.
Responsibilities:
- To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
- To develop guidance and associated resources for the support of volunteers
- To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date
Requirements:
- Experience of managing and motivating a large team
- Experience of managing, reviewing and refining complex administrative processes
- Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
- Experience developing processes which are targeted at both internal and external audiences
- Experience of delivering a first-class service to clients or customers
- An understanding of the voluntary and community sector, ideally within the youth field
Desirable:
- Experience of managing or supervising a team based remotely
- Experience of being a volunteer
- Experience of managing an onboarding process with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first class customer service
- Experience of leading projects managing change with various stakeholders
- Experience of working with volunteers and the knowledge of how to ensure they are supported
Benefits:
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information: MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training.
Please click APPLY to be redirected to our website to complete your application.
Volunteer Support Manager employer: THE MARINE SOCIETY AND SEA CADETS
Contact Detail:
THE MARINE SOCIETY AND SEA CADETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Support Manager
✨Tip Number 1
Get to know the organisation! Research MSSC and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in supporting their volunteers.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. It’s all about making those connections!
✨Tip Number 3
Prepare for the assessment day! Brush up on your knowledge of volunteer management and think about how you can demonstrate your experience in leading teams and improving processes. Practice common interview questions to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MSSC team and supporting their amazing work with volunteers.
We think you need these skills to ace Volunteer Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and supporting volunteers. We want to see how your skills align with our mission at MSSC!
Showcase Your Experience: Don’t hold back on sharing your past experiences, especially those related to volunteer management and administrative processes. We love seeing how you’ve made a difference in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements.
Apply Through Our Website: Remember to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at THE MARINE SOCIETY AND SEA CADETS
✨Know Your Stuff
Make sure you understand the role of a Volunteer Support Manager inside out. Familiarise yourself with the MSSC's mission and how they support volunteers. This will help you answer questions confidently and show your genuine interest in the charity's work.
✨Showcase Your Experience
Prepare specific examples from your past experiences that demonstrate your ability to manage teams, refine processes, and deliver excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the volunteering strategy or how the team collaborates. This shows you're engaged and thinking critically about how you can contribute to their goals.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The MSSC values authenticity, so be honest about your motivations for wanting to support volunteers and how you can bring your unique perspective to the team.
