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- Tasks: Lead and enhance volunteer support systems while managing a dedicated team.
- Company: Join the Marine Society & Sea Cadets, a vibrant charity transforming young lives.
- Benefits: Enjoy 25 days leave, hybrid working, private medical insurance, and a generous pension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by empowering volunteers and supporting youth development.
- Qualifications: Experience in digital systems, CRM management, and project leadership required.
The predicted salary is between 40000 - 42000 £ per year.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Salary: £40,000 to £42,000 gross per annum, depending on experience
Full time, permanent
Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions, transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the 'Safer Recruitment' and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
Experience of leading the development and maintenance of digital volunteer management/communication systems
Experience of overseeing the administrative functions of a CRM system
Experience of leading projects managing change with various stakeholders
25 days annual leave per annum, increasing with length of service
Hybrid working for many roles
Life assurance (4x salary)
Private medical insurance
Generous pension (employer contribution up to 10%)
Cycle to work scheme
Access to the Marine Society Digital Library
Wellbeing portal and EAP with 121 counselling
Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Please click APPLY to be redirected to our website to complete your application.
Volunteer Support & Systems Manager in Slough employer: THE MARINE SOCIETY AND SEA CADETS
Contact Detail:
THE MARINE SOCIETY AND SEA CADETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Support & Systems Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with volunteer management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion for volunteering! When you get that interview, share your experiences and how they align with MSSC's mission. Let them see your enthusiasm for supporting volunteers and making a difference.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled challenges in previous roles, especially around managing teams or systems. We want to hear how you’ve made processes smoother for volunteers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MSSC team and supporting our amazing volunteers.
We think you need these skills to ace Volunteer Support & Systems Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Volunteer Support & Systems Manager role. Highlight your experience with volunteer management systems and any relevant projects you've led. We want to see how your skills align with our mission!
Showcase Your Leadership Skills: Since this role involves line managing a team, it's crucial to demonstrate your leadership experience. Share examples of how you've empowered teams in the past and how you can bring that to the Volunteer Support Team at MSSC.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and experiences!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at MSSC.
How to prepare for a job interview at THE MARINE SOCIETY AND SEA CADETS
✨Know Your Stuff
Make sure you understand the role of a Volunteer Support & Systems Manager inside out. Familiarise yourself with the key responsibilities, especially around automated workflows and volunteer management systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves line managing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or managed projects, particularly in a volunteer or charity context. This will demonstrate your capability to empower others and drive results.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's volunteer strategy and how they measure success in the Volunteer Support function. This shows that you're not just looking for any job, but that you're keen on contributing to their mission.
✨Emphasise Your Adaptability
The role requires managing change and working with various stakeholders. Be ready to share examples of how you've adapted to changes in previous roles or how you've handled challenges. Highlighting your flexibility will reassure them that you can thrive in a dynamic environment.