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- Tasks: Lead and support a team to enhance volunteer experiences and streamline processes.
- Company: Join the Marine Society & Sea Cadets, a vibrant charity making a difference.
- Benefits: Enjoy 25 days leave, hybrid working, private medical insurance, and a generous pension.
- Why this job: Make a real impact on young people's lives while supporting dedicated volunteers.
- Qualifications: Experience in team management and administrative processes is essential.
- Other info: Embrace a diverse and inclusive environment with excellent development opportunities.
The predicted salary is between 34000 - 42000 £ per year.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Salary: £40,000 to £42,000 gross per annum, depending on experience
Job type: Full time, permanent
Closing Date: 8 February 2026
Assessment Day: 16 February 2026
Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes.
Responsibilities:
- To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
- To develop guidance and associated resources for the support of volunteers
- To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date
Requirements:
- Experience of managing and motivating a large team
- Experience of managing, reviewing and refining complex administrative processes
- Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
- Experience developing processes which are targeted at both internal and external audiences
- Experience of delivering a first-class service to clients or customers
- An understanding of the voluntary and community sector, ideally within the youth field
Desirable:
- Experience of managing or supervising a team based remotely
- Experience of being a volunteer
- Experience of managing an onboarding process with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first class customer service
- Experience of leading projects managing change with various stakeholders
- Experience of working with volunteers and the knowledge of how to ensure they are supported
Benefits:
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information: MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training.
Please click APPLY to be redirected to our website to complete your application.
Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Volunteer Support Manager in London employer: THE MARINE SOCIETY AND SEA CADETS
Contact Detail:
THE MARINE SOCIETY AND SEA CADETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Support Manager in London
✨Tip Number 1
Get to know the organisation! Research MSSC and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in supporting their volunteers.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your name on the radar of the hiring managers.
✨Tip Number 3
Prepare for the assessment day! Brush up on your management skills and think about how you would handle various scenarios related to volunteer support. Practising your responses will help you feel more confident when the big day arrives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MSSC team and supporting their amazing work with volunteers.
We think you need these skills to ace Volunteer Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Volunteer Support Manager role. Highlight your experience in managing teams and refining administrative processes, as these are key aspects of the job.
Showcase Your Passion: Let your passion for supporting volunteers shine through in your application. Share any relevant experiences that demonstrate your commitment to the voluntary sector and how you can make a difference.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered promptly.
How to prepare for a job interview at THE MARINE SOCIETY AND SEA CADETS
✨Know Your Stuff
Before the interview, dive deep into the Marine Society & Sea Cadets' mission and values. Understand their volunteering strategy and think about how your experience aligns with their goals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Volunteer Support Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, especially in a volunteer or community setting. Highlight your ability to motivate and support others, as this is crucial for the role.
✨Be Ready to Discuss Processes
Since the role involves refining administrative processes, be prepared to discuss your experience with systems like Microsoft Forms and Power Automate. Think of specific instances where you've improved processes and how that benefited the team or organisation.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the current challenges the Volunteer Support Team faces or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
