At a Glance
- Tasks: Lead and enhance volunteer support systems while managing a dedicated team.
- Company: Join the Marine Society & Sea Cadets, a vibrant charity transforming young lives.
- Benefits: Enjoy 25 days leave, hybrid working, private medical insurance, and a generous pension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by empowering volunteers and supporting youth development.
- Qualifications: Experience in digital systems, project management, and volunteer coordination is essential.
The predicted salary is between 40000 - 42000 € per year.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Salary: £40,000 to £42,000 gross per annum, depending on experience
Job type: Full time, permanent
Closing Date: Monday 25th May 2026. Assessment Day: Tuesday 2nd June 2026.
Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society.
Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role:
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions, transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities:
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the 'Safer Recruitment' and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements:
- Experience of leading the development and maintenance of digital volunteer management/communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing, reviewing and refining administrative processes
- Experience developing processes which are targeted at both internal and external audiences
- Experience of leading projects managing change with various stakeholders
If you are interested in this role, please apply now!
Benefits:
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Please click APPLY to be redirected to our website to complete your application.
Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Volunteer Support & Systems Manager in Bradford employer: THE MARINE SOCIETY AND SEA CADETS
The Marine Society & Sea Cadets (MSSC) is an exceptional employer dedicated to empowering volunteers and making a significant impact on the lives of young people and seafarers. With a vibrant work culture that prioritises personal and professional development, employees benefit from generous leave, hybrid working options, and a commitment to continuous learning. Located in London, MSSC offers a unique opportunity to be part of a mission-driven organisation that values its staff and fosters a supportive environment for growth and innovation.
Contact Detail:
THE MARINE SOCIETY AND SEA CADETS Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Support & Systems Manager in Bradford
✨Tip Number 1
Get to know the organisation! Research the Marine Society & Sea Cadets and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in supporting their volunteers.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an inside edge when it comes to the interview process.
✨Tip Number 3
Prepare for the assessment day! Brush up on your knowledge of volunteer management systems and think about how you would improve existing processes. Be ready to showcase your leadership skills and how you can empower the Volunteer Support Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the lives of volunteers.
We think you need these skills to ace Volunteer Support & Systems Manager in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Volunteer Support & Systems Manager. We want to see how you can support our volunteers and improve our systems!
Showcase Your Skills:Don’t forget to emphasise your experience with digital systems and automated workflows. We’re looking for someone who can lead and innovate, so let us know how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:Remember to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at THE MARINE SOCIETY AND SEA CADETS
✨Know Your Stuff
Make sure you thoroughly understand the role of a Volunteer Support & Systems Manager. Familiarise yourself with the key responsibilities, especially around automated workflows and volunteer management systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in leading digital systems and managing administrative processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see how your skills align with their needs.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the current challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The Marine Society & Sea Cadets values a vibrant culture, so showing your passion for supporting volunteers and young people can set you apart from other candidates. Be genuine and enthusiastic!
