The IT Support Technician provides technical assistance and support to end-users across the MBA. This hands-on role covers troubleshooting hardware and software issues, deploying and maintaining IT equipment (including via Microsoft Intune), administering Microsoft 365 services including the MBA SharePoint Intranet and managing site access permissions. Key responsibilities and skills:
- Respond to and resolve IT support requests from employees in the Service Desk
- Maintains and deploys IT equipment, user accounts, and basic network configurations.
- Issue and administer staff access cards and manage access permissions and restrictions.
- Troubleshoot and diagnose technical issues, providing timely solutions.
- Escalate complex issues to the IT Systems Manager and 3rd parties when necessary.
- Assist with the setup and deployment of new equipment and systems.
- Maintain accurate records of support requests and resolutions.
- Provide training and guidance to end-users on IT systems and best practices.
- Collaborate with the IT team to improve support processes and procedures.
- Ensure data security and backup procedures are followed.
- Undertake any other tasks identified as being within the job holder's capabilities.
Interactions: Interactions with MBA staff, students and visitors; 3rd party service providers Scope of role
The MBA is looking for an enthusiastic IT Support professional to join our small, dynamic team. In this varied and hands-on role, you'll provide front-line support to our staff, manage and deploy IT equipment, administer our SharePoint Intranet, and issue staff access cards. You should have solid troubleshooting skills, experience in Windows, Microsoft 365 and SharePoint, and a knack for clear communication. This is a fantastic opportunity to grow your skills in a
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IT Support Technician in Plymouth employer: The Marine Biological Association
The Marine Biological Association (MBA) is an exceptional employer, offering a unique opportunity to contribute to world-class marine research while enjoying a supportive and collaborative work environment. With generous benefits including 30 days of annual leave pro rata, a robust pension scheme, and opportunities for professional growth, the MBA fosters a culture of inclusivity and innovation in the heart of Plymouth. Join us to make a meaningful impact in marine biology and advance your career in a dynamic setting.
Contact Details:
The Marine Biological Association Recruitment Team
