At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware/software issues for staff and students.
- Company: Join a dynamic MBA team focused on innovation and collaboration.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, engaging workplace.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Experience with Windows, Microsoft 365, SharePoint, and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
The IT Support Technician provides technical assistance and support to end-users across the MBA.
This hands-on role covers troubleshooting hardware and software issues, deploying and maintaining IT equipment (including via Microsoft Intune), administering Microsoft 365 services including the MBA Share Point Intranet and managing site access permissions.
Key responsibilities and skills
- Respond to and resolve IT support requests from employees in the Service Desk
- Maintains and deploys IT equipment, user accounts, and basic network configurations.
- Issue and administer staff access cards and manage access permissions and restrictions.
- Troubleshoot and diagnose technical issues, providing timely solutions.
- Escalate complex issues to the IT Systems Manager and 3rd parties when necessary.
- Assist with the setup and deployment of new equipment and systems.
- Maintain accurate records of support requests and resolutions.
- Provide training and guidance to end-users on IT systems and best practices.
- Collaborate with the IT team to improve support processes and procedures.
- Ensure data security and backup procedures are followed.
- Undertake any other tasks identified as being within the job holder's capabilities.
Interactions: Interactions with MBA staff, students and visitors; 3rd party service providers Scope of role
The MBA is looking for an enthusiastic IT Support professional to join our small, dynamic team.
In this varied and hands-on role, you'll provide front-line support to our staff, manage and deploy IT equipment, administer our Share Point Intranet, and issue staff access cards.
You should have solid troubleshooting skills, experience in Windows, Microsoft 365 and Share Point, and a knack for clear communication.
- This is a fantastic opportunity to grow your skills in a
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IT Support Technician in Plymouth employer: The Marine Biological Association
The Marine Biological Association (MBA) is an exceptional employer, offering a unique opportunity to contribute to world-class marine research while enjoying a supportive and collaborative work environment. With generous benefits including 30 days of annual leave pro rata, a robust pension scheme, and opportunities for professional growth, the MBA fosters a culture of inclusivity and innovation in the heart of Plymouth. Join us to make a meaningful impact in marine biology and advance your career in a dynamic setting.
Contact Details:
The Marine Biological Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Plymouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Marine Biological Association values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Marine Biological Association might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Marine Biological Association!
✨Direct Apply to The Marine Biological Association
Let's not forget to apply directly through the The Marine Biological Association website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Plymouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Marine Biological Association.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Marine Biological Association. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Marine Biological Association
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
