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- Tasks: Lead daily theatre operations, focusing on guest satisfaction and revenue growth.
- Company: Join a legacy brand that values innovation and tradition in entertainment.
- Benefits: Competitive salary, discounts on hotels and experiences, and comprehensive health insurance.
- Why this job: Make a real impact in a fast-paced environment while growing your leadership skills.
- Qualifications: Management experience in theatre or hospitality, strong communication skills, and a willingness to learn.
- Other info: Enjoy a people-first culture with opportunities for career advancement.
The predicted salary is between 40000 - 52000 £ per year.
Are you a steady leader at heart—someone who balances discipline with care, accountability with inspiration, and tradition with forward momentum? We’re seeking an Operations Manager who can steward the daily rhythm of the theatre, leading teams with purpose while delivering operational excellence that honours our legacy and elevates the guest experience.
Reporting to the General Manager, this role is responsible for overseeing all associates and all aspects of theatre operations. From revenue performance and cost control to quality standards, staffing, and guest satisfaction, the Operations Manager plays a critical role in ensuring each theatre operates with precision, pride, and consistency.
What You Will Do
- Lead all aspects of daily theatre operations with a focus on revenue growth, cost control, quality assurance, staffing, and guest satisfaction.
- Maintain revenue, payroll, expense controls, and profit margins within budgeted parameters, implementing corrective action plans as needed.
- Deliver a consistently high-quality moviegoing experience aligned with company standards for service, cleanliness, safety, and presentation.
- Analyze market conditions and competitor activity to support revenue growth and market share initiatives.
- Promote the Marcus Theatres brand and support company-sponsored guest and associate recognition programs.
- Ensure quality assurance standards are met, including audit scores, inspections, guest feedback, and corrective actions.
- Maintain safety and security standards, including OSHA compliance and all federal and state regulatory requirements.
- Partner with the General Manager on capital improvements, major repairs, and annual capital expenditure planning.
- Recruit, train, develop, and retain a high-performing team through coaching, mentorship, and consistent leadership.
- Conduct performance evaluations, address disciplinary matters, and communicate operational or personnel concerns in a timely manner.
- Oversee scheduling, payroll administration, inventory control, ordering, and financial reporting.
- Maintain accurate associate records and ensure compliance with HR, payroll, and theatre systems, including Kronos and Radiant.
- Lead by example by stepping into any theatre role as needed to support the team and guest experience.
What We’re Looking For
- Previous management experience across all areas of theatre operations or comparable hospitality environments.
- Strong interpersonal, communication, and problem-solving skills.
- A willingness to learn, adapt, and grow in a fast-evolving industry.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Professional presence and commitment to representing the Marcus brand with integrity.
- Completion of required training programs, including Serve Safe and Management Certification.
- Four-year college degree preferred.
What’s in It for You?
- A chance to bring your leadership and operational expertise to a legacy brand that values innovation rooted in tradition.
- Pay Range $50,000 - $62,000.
- Discounts at Marcus Hotels & Resorts properties for hotel stays, cafés, and restaurants—plus great deals on golf, ski, and spa experiences.
- VIP Movie Card at Marcus Theatres.
- Medical, dental, and vision insurance after 30 days, along with company-paid life insurance, employee assistance resources, and a 401(k) with employer match.
- Paid time off and early wage access.
- Opportunity to grow your career with a leading entertainment company.
- Work within a people-first, inclusive culture.
- And more.
Note: The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.
Operations Manager in Elgin employer: The Marcus Corporation
Contact Detail:
The Marcus Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Elgin
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Operations Manager in Elgin
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've balanced discipline with care in past roles, and how you inspire your teams to achieve operational excellence.
Highlight Relevant Experience: Make sure to emphasise your previous management experience in theatre operations or similar hospitality environments. We want to know how your background aligns with the responsibilities of the Operations Manager role.
Be Detail-Oriented: In your application, pay attention to detail. This means checking for typos and ensuring your formatting is consistent. A polished application reflects your commitment to quality, which is key in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and engaged!
How to prepare for a job interview at The Marcus Corporation
✨Know Your Theatre Operations
Before the interview, brush up on your knowledge of theatre operations. Understand the key aspects like revenue performance, cost control, and guest satisfaction. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Share specific examples of how you've led teams in the past, focusing on accountability and inspiration. Highlight any successful initiatives you've implemented that improved team performance or guest experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to make tough decisions or handle conflicts. Prepare to explain your thought process and the outcomes of your actions.
✨Demonstrate Your Flexibility
The role requires flexibility in working hours and adapting to a fast-paced environment. Be prepared to discuss how you've managed varied schedules in previous roles and how you thrive under pressure while maintaining attention to detail.
