At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand across the UK.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
Waiter / Waitress
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We’re an award-winning group of cosy pubs & atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
Compensation: Minimum Wage
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Server/Waiter/Waitress in Guildford employer: The March Hare, Guildford
Heartwood Collection is an exceptional employer, offering a vibrant work culture where warmth and attentiveness are at the heart of service. With opportunities for personal growth through our Stepping Stones training programme, alongside benefits like early pay and generous staff discounts, you'll thrive in a supportive environment that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress in Guildford
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit our pubs and brasseries, soak in the atmosphere, and chat with staff. This will help you understand what we value and how you can fit in.
✨Tip Number 2
When you apply, make sure to highlight your people skills and passion for great service. We love candidates who can show they genuinely care about making guests feel special!
✨Tip Number 3
Prepare for your interview by thinking of examples from your past experiences where you delivered excellent service or handled tricky situations. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Server/Waiter/Waitress in Guildford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and making guests feel special.
Tailor Your Application:Make sure to customise your application to fit the role of Waiter/Waitress at Heartwood Collection. Highlight your interpersonal skills and any relevant experience that shows you can deliver excellent service in a busy environment.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if needed to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Heartwood Collection!
How to prepare for a job interview at The March Hare, Guildford
✨Know the Menu Inside Out
Before your interview, make sure to familiarise yourself with the menu and any seasonal dishes. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. During the interview, share examples of how you've made guests feel special in previous roles. This will highlight your passion for excellent service.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to demonstrate how you'd handle certain situations with customers. Practising these scenarios beforehand can help you feel more at ease and showcase your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This not only shows your enthusiasm but also helps you determine if Heartwood Collection is the right fit for you.
