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- Tasks: Deliver exceptional customer service and assist in daily Front of House operations.
- Company: Join the vibrant team at Orange Grove Hotel & Gardens, a stunning venue.
- Benefits: Competitive pay, monthly service charge, discounts, and paid breaks.
- Why this job: Be part of a passionate team and create memorable guest experiences.
- Qualifications: Customer-focused attitude; experience preferred but not essential.
- Other info: Flexible hours with opportunities for career progression and unique events.
The predicted salary is between 10 - 13 £ per hour.
An exciting opportunity has arisen for enthusiastic and dedicated Restaurant Team Members to join our vibrant team at Orange Grove Hotel & Gardens. If you are passionate about delivering exceptional customer service in a stunning setting, this could be the perfect role for you.
About Us:
Nestled in over 25,000 square feet of Victorian splendour and set within 9 acres of beautifully landscaped grounds and woodlands, Orange Grove Hotel & Gardens is a destination like no other. Our venue is conveniently located between Fareham and Southampton, just minutes from Junction 9 of the M27.
We offer:
- 28 unique and spacious hotel suites for both leisure and business guests.
- A range of seasonal, guest-focused food and beverage options, from breakfast and brunch to dinner, afternoon tea, and Sunday roasts.
- Elegant dining spaces, including the Montefiore Suite and Boardroom, along with intimate garden pods for outdoor dining.
- A 65+ cover restaurant and a relaxed cocktail bar in the main building.
- A growing events sector catering to weddings, private parties, corporate events, and more, all supported by professional kitchens and exceptional service.
Why Join Us?
At Orange Grove Hotel & Gardens, we value our team above all. As an independently owned, thriving business, we are continuously evolving, and our people are at the heart of our success. Many of our team members have been with us since the beginning, advancing their careers and growing alongside us. We offer more than just a job – we provide a welcoming, dynamic environment with fair pay, genuine career progression, and the chance to be part of something special.
We are looking for individuals who are committed, flexible, and passionate about delivering exceptional guest experiences.
What You'll Do:
- Assist the management team in the day-to-day operations of the Front of House.
- Take orders and serve high-quality food and beverages with a smile.
- Maintain the highest standards of cleanliness and safety at all times.
- Ensure compliance with licensing laws, cash handling procedures, and other regulations.
- Work in a fast-paced, team-oriented environment where no two days are the same.
- Provide a welcoming atmosphere for all guests, ensuring a positive experience from start to finish.
About You:
- A customer-focused attitude with a passion for great service.
- Knowledge of food and drink, or a willingness to learn.
- Excellent communication skills and attention to detail.
- Smart appearance and a professional approach.
- A flexible and committed team player.
- Previous experience in a similar role is preferred, but not essential.
Benefits:
- Competitive pay
- Healthy monthly service charge
- Opportunities for career progression and training.
- Be part of a passionate and supportive team.
- Discounts on food, drink, and hotel stays for you and your family.
- Access to unique and exciting events.
- Paid Breaks (because we value our team)
If you are looking to join a thriving hospitality business where your efforts will be truly appreciated, we'd love to hear from you. Apply today to become part of the Orange Grove Hotel & Gardens team.
We are looking for permanent and seasonal team members. Seasonal team members will be recruiting ahead of the season but with flexible employment commencing dates between April, May or June 2026.
Job Types: Full-time, Part-time, Permanent, Temporary
Pay: £10.85-£12.71 per hour
Expected hours: 15 – 55 per week
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
Front of House Team Member in Southampton employer: The Mansion
Contact Detail:
The Mansion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Southampton
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Orange Grove Hotel & Gardens. Familiarising yourself with the space and its vibe will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Team Member and how you'd handle them. This will not only prepare you for questions but also demonstrate your passion for delivering exceptional guest experiences.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in hospitality, so show that you can represent the welcoming atmosphere of Orange Grove Hotel & Gardens.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. It shows you're keen on joining our team and makes it easier for us to connect with you about this exciting opportunity.
We think you need these skills to ace Front of House Team Member in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the opportunity to work at Orange Grove Hotel & Gardens!
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Front of House role. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. A friendly approach can go a long way in showing us you’d fit right in with our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Mansion
✨Know the Venue
Before your interview, take some time to research Orange Grove Hotel & Gardens. Familiarise yourself with their services, dining options, and the overall atmosphere. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or handled a challenging situation. This will demonstrate your commitment to providing a welcoming atmosphere.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team culture, training opportunities, or the types of events hosted at the hotel. This shows your genuine interest in the role and helps you determine if it's the right fit for you.