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- Tasks: Join our reception team and support patients with their appointments and queries.
- Company: The Manor Practice, a friendly GP practice in Sutton Coldfield.
- Benefits: Flexible part-time hours, training provided, and a supportive work environment.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSE level education and excellent communication skills required.
- Other info: Opportunity for personal growth and development in a welcoming team.
The predicted salary is between 11 - 14 £ per hour.
The Manor Practice has an opportunity for a part-time position within our busy reception team. Experience of general practice is desirable but not essential as training will be given. We are looking for 16.5 hours per week, Monday to Friday working shifts consisting of 08:00-13:00 or 13:30-18:30.
Main duties of the job:
- Maintaining and monitoring the practice appointment system
- Processing personal, telephone and e-requests for appointments
- Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signposting patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Reading code data on EMIS
- Photocopying documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Inputting data into the patients' healthcare records as necessary
- Directing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Managing all queries as necessary in an efficient manner
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Monitoring and maintaining the reception area and notice boards
- Supporting all clinical staff with general tasks as requested
About us:
The Manor Practice is a GP practice in Sutton Coldfield based at two different sites. We have 5 GP Partners and maintain a list size of approximately 17,500 patients. We have a dedicated nursing team, comprising of Nurse Prescribers, ANPs, HCAs and Phlebotomists. The practice is part of the Alliance of Sutton Practices PCN, with two neighbouring surgeries. As part of the PCN, we have access to Pharmacists (prescribing and non-prescribing), pharmacy technicians, care co-ordinators, social prescribers, paramedics and First Contact Physiotherapists. The practice has a continuous improvement culture. It supports staff to develop and learn new skills as desired and encourages ideas and innovative thinking to improve the experience of the patients and staff alike. We believe ourselves to be a welcoming and enjoyable place to work and we look forward to welcoming a new member of the team.
Job responsibilities:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification:
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Experience of administrative duties
- Experience of working in a health care setting
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Sutton Coldfield employer: The Manor Practice
Contact Detail:
The Manor Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Sutton Coldfield
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Manor Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. This will help you get comfortable with common questions and improve your confidence when it comes to discussing your skills and experiences.
✨Tip Number 3
Show off your people skills! As a receptionist, you'll be the first point of contact for patients. Be ready to share examples of how you've effectively communicated or resolved issues in previous roles. This will highlight your interpersonal skills and ability to handle pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining The Manor Practice team.
We think you need these skills to ace Receptionist in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist role at The Manor Practice. Highlight any relevant experience, even if it’s not directly in healthcare, and show us how your skills match what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and team members, let your written application reflect your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Your Team Spirit: We love a good team player! In your application, share examples of how you’ve worked well in a team before. This could be from previous jobs, school projects, or even volunteer work. Show us that you can collaborate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Manor Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Manor Practice. Familiarise yourself with their services, values, and the team structure. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it was handling difficult situations or simply providing excellent customer service. Practising these scenarios can help you articulate your skills confidently.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to solve problems on the spot. Whether it was managing a scheduling conflict or addressing a patient’s concern, be ready to discuss how you approached the situation and what the outcome was. This will highlight your analytical skills and ability to work under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the practice's future. This shows that you're not just interested in the job, but also in how you can contribute to their ongoing success and improvement.
