At a Glance
- Tasks: Lead a fun pub team, creating memorable experiences for guests.
- Company: Join an award-winning local pub company that values people.
- Benefits: 30% off at all venues, flexible hours, and meal deals.
- Other info: Enjoy a lively atmosphere with diverse teammates and well-being support.
- Why this job: Grow your career with real opportunities and support for development.
- Qualifications: Previous experience in a supervisory role and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
We’re on the lookout for a Supervisor to join our team! Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!
As Supervisor you’ll:
- Have a natural talent for leading and motivating others, sharing moments of joy with our team and guests.
- Take pride in delivering an experience that gets our guests coming back for more.
- Have previous experience in a similar Supervisor or Team Leader role.
- Work with the wider pub management team to ensure the business runs efficiently and profitably.
- Be responsible for opening and closing, stocking, and cashing up.
- Be a role model for customer service.
- Have the ability to think on the spot and use your initiative.
- Be accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away.
What comes next is up to you: If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!
What you get from us:
- You’ll be joining an award‑winning local pub company that puts people first, lives by people‑led values, and offers real opportunities to advance your career.
- 30% off at all our pubs, restaurants, and hotels.
- A reliable hours contract, to give you the security you deserve.
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
- Flexible and part time hours offered to work around your family or higher education.
- Exciting range of high street, online discounts and cashback offers.
- Fantastic range of apprenticeship programmes to support your career.
- A friendly and lively atmosphere, working alongside passionate and diverse teammates.
- Access to Licensed Trade Charity for financial, mental, and emotional well‑being support.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you. Marston’s. Where people make pubs.
Supervisor in Stourbridge employer: The Manor House of Whittington (5718)
At The Manor House of Whittington, we pride ourselves on being an excellent employer, offering a vibrant work culture where creativity and teamwork thrive. As a Commis Chef, you'll not only enjoy flexible hours and a variety of perks but also have the opportunity to advance your culinary career through our structured DNA pathway towards becoming a Sous Chef. Join us in a supportive environment that values your growth and well-being.
Contact Details:
The Manor House of Whittington (5718) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Stourbridge
✨Tip Number 1
Get to know the pub culture! Spend some time in the pubs you’re interested in and chat with the staff. This will give you a feel for the vibe and help you connect with the team during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past roles where you’ve motivated a team or handled a busy shift. Bring these stories to life in your conversations with us.
✨Tip Number 3
Be ready to think on your feet! In a fast-paced environment like ours, we love candidates who can demonstrate quick thinking and initiative. Prepare to share how you've tackled challenges in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, we love seeing your enthusiasm right from the start!
We think you need these skills to ace Supervisor in Stourbridge
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you can bring joy to our team and guests.
Highlight Relevant Experience:Make sure to mention any previous experience in a Supervisor or Team Leader role. We love seeing how you've led teams and created memorable moments in busy environments, so give us the details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. This helps us see how you fit into our fun and fast-paced pub atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Manor House of Whittington (5718)
✨Show Your Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. During the interview, share specific examples of how you've successfully managed a team in the past. Highlight moments where you inspired others or resolved conflicts, as this will demonstrate your natural talent for leadership.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be prepared to discuss your previous experiences in delivering exceptional service. Think of stories where you went above and beyond for guests, as this will show that you understand the importance of creating joyful moments for customers.
✨Demonstrate Your Initiative
The pub environment can be fast-paced and unpredictable. Prepare to talk about times when you had to think on your feet and make quick decisions. This will showcase your ability to handle pressure and your readiness to take charge when needed.
✨Be Yourself!
Marston’s values personality over everything else. Don’t be afraid to let your true self shine during the interview. Share your passion for the hospitality industry and what makes you unique. This will help you connect with the interviewers and show that you’d fit right into their lively atmosphere.
