At a Glance
- Tasks: Lead a vibrant team, ensuring guests enjoy exceptional hospitality and a welcoming atmosphere.
- Company: Join the Chickpea Group, a growing collection of pubs and pizza spots in the Southwest.
- Benefits: Enjoy a competitive salary, team discounts, monthly rewards, and a £100 birthday voucher.
- Other info: Real opportunities for growth and a chance to join our AGM training programme.
- Why this job: Be part of a dynamic team where your passion for food and people truly matters.
- Qualifications: Experience in hospitality and a love for creating memorable guest experiences.
The predicted salary is between 33500 - 35500 £ per year.
Location: The Manor House Inn, Ditcheat
Job Type: Full Time
Salary: Up to £35,500 per annum
Join the Chickpea Group Team! We’re on the hunt for an experienced and motivated Floor Manager to join our brilliant team. If you love great food, proper drinks, and looking after people like they’re guests in your own home then you’ll fit right in. We’re all about doing things properly, paying attention to the little details, and delivering genuinely great hospitality every single time. We’re Chickpea Group, a growing collection of pubs with rooms and pizza spots across the Southwest. We’re energetic, ambitious, and building something special. Most importantly, our team members are at the heart of it all. Work with us and you’ll be surrounded by great people, with real opportunities to grow and move across the group.
Perks of Working with Us:
- A fair share of variable TRONC
- 50% team discount across all our places
- Monthly team rewards — we love celebrating wins
- £100 birthday voucher — because your day matters
- Employer pension contributions
- Proper life-work balance with regular days off
- Structured (but relaxed) training — service-based knowledge is key
- Real opportunities to grow and a chance to join our AGM training programme — we promote from within
- Uniform provided
- Supplier trips & team days out
What You’ll Be Doing:
- Welcoming and hosting guests with warmth, energy, and a big smile
- Delivering exceptional hospitality from start to finish
- Handling bookings, questions, and guest requests like a pro
- Working closely with your team members to create a great vibe
- Making sure every guest leaves happy (and keen to come back)
- Supporting the day-to-day running of the pub
- Leading shifts and setting the standard for service
- Running shifts on the floor
- Ensuring company standards are achieved across our food, beverage, and accommodation offering
- Making sure all opening and closing procedures are completed to the expected standards
- Cash and stock handling
What We’re Looking For:
- Experience in a busy front of house or hospitality role
- Previous supervisory or team leadership experience preferred
- A genuine love for food, drink, and people
- Someone who takes pride in getting things spot on
- Positive, reliable, and ready to get stuck in
- A natural team player with great energy
Floor Manager in Shepton Mallet employer: The Manor House Inn
At Chickpea Group, we pride ourselves on creating a vibrant and supportive work environment where our team members are truly valued. As a Floor Manager at The Manor House Inn in Ditcheat, you'll enjoy a competitive salary, generous discounts, and opportunities for personal growth within our expanding collection of pubs. Join us to be part of a passionate team that celebrates success together and prioritises a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Shepton Mallet
✨Tip Number 1
Get to know the company culture! Before your interview, check out Chickpea Group's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Think about how you would welcome guests and handle tricky situations. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to share your experiences! Have a few stories ready that highlight your leadership skills and how you've created a great atmosphere in previous roles. This will show them you’re the right fit for their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to stand out!
We think you need these skills to ace Floor Manager in Shepton Mallet
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food, drink, and people shine through. We want to see that you genuinely care about delivering great hospitality and making guests feel at home.
Highlight Relevant Experience:Make sure to mention any previous roles in hospitality or supervisory positions. We’re looking for someone with experience, so don’t be shy about showcasing your skills and achievements in your written application.
Be Personable and Authentic:We’re all about personality! Use a friendly tone in your application to reflect the warm and energetic vibe we have at Chickpea Group. Let us get to know the real you and why you’d be a great fit for our team.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can start the conversation about you joining our fantastic team!
How to prepare for a job interview at The Manor House Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Manor House Inn and the Chickpea Group. Understand their values, what they stand for, and their approach to hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Floor Manager, you'll need to demonstrate your experience in delivering exceptional service. Prepare specific examples from your past roles where you went above and beyond for guests or handled challenging situations with grace. This will highlight your ability to create a welcoming atmosphere.
✨Emphasise Teamwork and Leadership
Since the role involves leading shifts and working closely with team members, be ready to discuss your leadership style. Share instances where you've successfully motivated a team or resolved conflicts. This will illustrate your capability to foster a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
