At a Glance
- Tasks: Lead The Manor House Inn, ensuring exceptional guest experiences and team performance.
- Company: Chickpea Group, a vibrant collection of pubs with a focus on great hospitality.
- Benefits: Competitive salary, team discounts, growth opportunities, and a balanced work-life.
- Other info: Join a dynamic team with opportunities for career advancement and community engagement.
- Why this job: Be at the heart of hospitality, inspiring your team and making a real impact.
- Qualifications: Experience as a General Manager or high-performing Deputy in a quality pub.
The predicted salary is between 52000 - 78000 £ per year.
Location: The Manor House Inn, Ditcheat
Salary: OTE £65,000 (TRONC + Bonus) per annum
Join the Chickpea Group Team! We’re on the lookout for a passionate, hands-on General Manager to lead The Manor House Inn in Ditcheat, where amazing hospitality comes first. This is a role for someone who thrives on taking ownership, driving standards, and inspiring a team.
If you love great food, leading from the front, and creating an environment where both your team and guests feel genuinely looked after, you’ll fit right in. You’ll be at the heart of everything we do; overseeing day-to-day operations, building a strong, motivated team, and ensuring the pub runs smoothly, profitably, and with real personality.
We’re all about doing things properly, paying attention to the little details, and delivering genuinely great hospitality every single time. As General Manager, you’ll set the tone, uphold those standards, and make the place your own.
We’re Chickpea Group, a growing collection of pubs with rooms and pizza spots across the Southwest. We’re energetic, ambitious, and building something special. Most importantly, our team members are at the heart of it all. Work with us and you’ll be surrounded by great people, with real opportunities to grow and move across the group.
Perks of Working with Us
- Competitive Salary plus variable TRONC and bonus
- 50% team discount on food across all our pubs
- Real opportunities to grow — we promote from within
- Structured (but relaxed) training — service-based knowledge is key
- Managers away days
- Supplier trips & team days out
- Monthly team rewards — we love celebrating wins
- £100 birthday voucher — because your day matters
- Employer pension contributions
- Proper life-work balance with regular days off
- Christmas day off*
OTE based on 48-hour week, Variable TRONC and 20% target based bonus.
What You’ll Be Doing
- Taking full ownership of the pub, with complete accountability for performance, standards, and guest experience.
- Leading from the front to deliver an exceptional, consistent guest journey that builds loyalty and drives repeat trade.
- Recruiting, developing, and retaining a high-performing team.
- Setting and driving standards across all areas.
- Holding full P&L responsibility, actively managing sales, labour, costs, and margins to deliver strong financial performance.
- Using data, insight, and local knowledge to drive revenue, maximise opportunities, and grow the business.
- Overseeing all operational controls including stock, cash management, and compliance, ensuring the business is robust and audit-ready.
- Building strong community presence through events, partnerships, and local engagement.
- Leading, coaching, and inspiring your team to exceed expectations, developing future leaders within the business.
- Continuously reviewing performance, identifying opportunities, and implementing improvements to drive the pub forward.
What We’re Looking For
- Proven experience as a General Manager (or a high-performing Deputy ready to step up) within a high-volume, quality-led pub.
- A commercially astute operator with a strong track record of delivering sales growth, controlling costs, and driving profitability.
- A confident leader who can build and inspire a team.
- A natural host with a passion for delivering standout guest experiences.
- Strong financial and operational acumen, with experience managing budgets, KPIs, and compliance.
- A quick thinker that notices the detail — someone who treats the pub as their own and is always looking for ways to improve and grow.
- Resilient, ambitious, and driven, with the presence and credibility to lead from the front.
General Manager employer: The Manor House Inn
At Chickpea Group, we pride ourselves on creating a vibrant and supportive work environment where our team members are truly valued. As the General Manager at The Manor House Inn in Ditcheat, you'll enjoy competitive pay, generous discounts, and real opportunities for career advancement within our expanding collection of pubs. Join us to lead a passionate team, foster exceptional guest experiences, and be part of a community-focused organisation that celebrates your contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy about reaching out to current or former employees of Chickpea Group. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share stories about your experiences in the pub industry and how you’ve created memorable guest experiences. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Prepare for interviews by researching the company culture at Chickpea Group. Understand their values and what they look for in a General Manager. Tailor your responses to show how your skills and experiences align with their mission of delivering great hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chickpea Group team. Make sure to highlight your leadership skills and experience in your application!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating amazing experiences for guests and leading a team. Share specific examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your relevant experience in high-volume pubs and any achievements that demonstrate your ability to drive sales and manage a team effectively. We love seeing how you've made an impact!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can bring real character to The Manor House Inn. Let us know what makes you unique and how you would fit into our vibrant team culture.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining the Chickpea Group family!
How to prepare for a job interview at The Manor House Inn
✨Know Your Stuff
Before the interview, dive deep into the Chickpea Group and The Manor House Inn. Familiarise yourself with their values, menu, and any recent news. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Style
As a General Manager, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, focusing on your hands-on approach and ability to drive standards. Be ready to discuss how you create a positive environment for both staff and guests.
✨Be Financially Savvy
Brush up on your financial knowledge, especially around P&L responsibility. Be prepared to discuss how you've managed budgets, controlled costs, and driven profitability in previous roles. This will demonstrate your commercial acumen and readiness for the role.
✨Engage with the Community
Think about ways you've built community presence in past positions. Whether through events or partnerships, be ready to share your ideas on how to engage with the local area and enhance the pub's reputation. This shows you're not just focused on the pub but also on its place in the community.
