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- Tasks: Lead daily operations at Reception and Restaurant, ensuring excellent guest experiences.
- Company: The Manor at Sway is a charming, family-owned hotel in the New Forest National Park.
- Benefits: Enjoy a beautiful location, supportive team culture, and opportunities for growth.
- Why this job: Join a dynamic role where no two days are the same, surrounded by nature and great people.
- Qualifications: Hospitality experience preferred; must be friendly, confident, and a team player.
- Other info: Conveniently located near public transport; shifts are 7-8 hours with no split shifts.
The predicted salary is between 24000 - 36000 £ per year.
Love people? Love the countryside? We’ve got just the job for you.
Set in the idyllic village of Sway, in the heart of the New Forest National Park, The Manor at Sway is a beautifully restored, boutique-style hotel with bags of charm and a big heart. We’re an independent, family-owned business known for our warm hospitality, great food, music nights, and stylish events – including weddings.
We’re on the lookout for a Front of House Supervisor who’s passionate about people, service, and making guests feel right at home.
What’s the role?
As our Front of House Supervisor, you’ll be a key member of a close-knit team, helping to lead the day-to-day operations of both Reception and Restaurant areas. This is a hands-on role, ideal for someone who’s calm under pressure, thrives in a busy (and sometimes quieter!) environment, and genuinely enjoys delivering great service.
Whether you’re welcoming guests, shaking cocktails, or recommending the best walking trails in the New Forest, your energy and professionalism will help shape unforgettable guest experiences.
- Reception Responsibilities
- Check-in/check-out guests with a smile and a touch of charm
- Manage bookings over the phone and email – selling the dream of a countryside getaway
- Keep communication flowing with housekeeping, kitchen, and maintenance teams
- Be the go-to person for local tips, restaurant recommendations, and hidden gems in the Forest
- Stay on top of admin, follow-ups, and the smooth running of front-of-house tasks
- Restaurant Service
- Deliver excellent table service across breakfast, lunch, dinner, afternoon teas, and events (including weddings)
- Take food and drink orders confidently and knowledgeably
- Shake cocktails, pour wine with flair, and make a mean cappuccino
- Support the team in maintaining high hygiene and health & safety standards
- Keep workspaces tidy, calm, and guest-ready at all times
Who we’re looking for
- You’ve got hospitality experience (bonus points if it includes both restaurant and reception work)
- You’re friendly, confident, and comfortable giving direction when needed
- You love working as part of a team but are also self-motivated and reliable
- You bring a can-do attitude, attention to detail, and a sense of humour to your work
Other good stuff to know
- We’re based in Sway – commutable from Bournemouth, Southampton and surrounding areas
- The local train station is just 400 metres away, but having a car makes life easier
- Shifts are 7–8 hours long (no regular split shifts)
- You’ll work closely with our small, dedicated, and supportive team
Why you’ll love working here
- Gorgeous location in one of England’s most beautiful national parks
- Warm, friendly, and inclusive team culture
- Varied and dynamic role – no two days are the same!
- Opportunity to grow within a family-run business that values your input
Ready to join us at The Manor? Apply now and start your next chapter somewhere truly special.
Front of House Supervisor - Lymington, Hampshire employer: The Manor at Sway
Contact Detail:
The Manor at Sway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor - Lymington, Hampshire
✨Tip Number 1
Familiarise yourself with the New Forest National Park and its attractions. Being knowledgeable about local walking trails, restaurants, and hidden gems will not only impress during your interview but also show your genuine passion for the area and its visitors.
✨Tip Number 2
Demonstrate your hospitality experience by sharing specific examples of how you've handled busy situations in previous roles. Highlighting your ability to remain calm under pressure and deliver excellent service will resonate well with the hiring team.
✨Tip Number 3
Showcase your teamwork skills by discussing how you've collaborated with others in past jobs. The role requires a close-knit team dynamic, so emphasising your ability to work well with colleagues will be beneficial.
✨Tip Number 4
Prepare to discuss your approach to maintaining high hygiene and health & safety standards. This is crucial in the hospitality industry, and demonstrating your commitment to these practices will set you apart from other candidates.
We think you need these skills to ace Front of House Supervisor - Lymington, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hospitality experience, especially in both restaurant and reception roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to thrive in a busy environment.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for hospitality and your enthusiasm for the role at The Manor. Mention why you love working with people and how your personality aligns with their warm and friendly culture.
Showcase Your Local Knowledge: In your application, mention any familiarity you have with the New Forest area. Highlighting your knowledge of local attractions, walking trails, or dining options can set you apart as a candidate who can enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Manor at Sway
✨Show Your Passion for Hospitality
Make sure to express your love for people and service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Team Spirit
Since this role involves working closely with a small team, highlight your ability to collaborate effectively. Discuss times when you’ve supported colleagues or contributed to a positive team environment.
✨Be Prepared with Local Knowledge
Familiarise yourself with the New Forest area and be ready to share local tips and recommendations. This shows your enthusiasm for the role and your commitment to providing excellent service.
✨Exude Confidence and Calmness
The role requires someone who can handle pressure gracefully. During the interview, convey your ability to stay calm in busy situations and provide examples of how you've managed stress in past jobs.
