At a Glance
- Tasks: Lead IT support and manage incidents while driving projects for academic success.
- Company: Join Manchester Metropolitan University, a vibrant hub for education and innovation.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in the academic community with your tech expertise and leadership.
- Qualifications: Strong communication skills and experience with Microsoft Windows 11 and ITSM tools.
The predicted salary is between 40000 - 50000 € per year.
The Manchester Metropolitan University is seeking a senior member for its IT Campus Support team in Manchester. This role involves managing IT incidents, providing technical leadership, and driving projects that support the university's academic goals.
Candidates should have strong communication skills, experience with Microsoft Windows 11 and ITSM tools, and a commitment to high-quality customer service. Flexible working arrangements are supported, including hybrid schedules.
Senior IT & AV Support Lead – Campus Services employer: The Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within its IT Campus Support team. With a strong commitment to employee development, flexible working arrangements, and a focus on high-quality customer service, the university provides ample opportunities for professional growth while contributing to meaningful academic goals in the vibrant city of Manchester.
Contact Detail:
The Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT & AV Support Lead – Campus Services
✨Tip Number 1
Network like a pro! Reach out to current employees at Manchester Metropolitan University on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves managing IT incidents and providing technical leadership, we should be ready to discuss our experience with Microsoft Windows 11 and ITSM tools in detail.
✨Tip Number 3
Showcase our customer service skills! Think of examples where we've gone above and beyond to help users. This will highlight our commitment to high-quality service, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match the university's values and goals.
We think you need these skills to ace Senior IT & AV Support Lead – Campus Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows 11 and ITSM tools. We want to see how your skills align with the role, so don’t be shy about showcasing your technical leadership and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting academic goals and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:Strong communication is key for this role. In your application, give examples of how you've effectively communicated in past positions, especially when managing IT incidents or leading projects. We want to know how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at The Manchester Metropolitan University
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft Windows 11 and any ITSM tools mentioned in the job description. Brush up on common issues and solutions, as you might be asked to troubleshoot on the spot or discuss your past experiences with these technologies.
✨Showcase Your Leadership Skills
As a Senior IT & AV Support Lead, you'll need to demonstrate your ability to lead projects and manage incidents effectively. Prepare examples of how you've successfully led teams or projects in the past, focusing on your communication and problem-solving skills.
✨Customer Service is Key
This role emphasises high-quality customer service, so be ready to discuss how you've gone above and beyond for users in previous roles. Think of specific instances where your support made a significant difference to someone's experience.
✨Be Ready for Flexibility
With flexible working arrangements in play, be prepared to discuss how you can adapt to different working environments. Highlight your experience with hybrid work models and how you maintain productivity and communication in such settings.
