At a Glance
- Tasks: Provide top-notch support to students through various communication channels.
- Company: Join the vibrant Student Hub at Manchester Metropolitan University.
- Benefits: Gain valuable experience, training, and a supportive team environment.
- Other info: Flexible working arrangements and a commitment to inclusivity.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
Do you have a natural ability for customer service? Are you passionate about helping students and delivering excellent support? An exciting opportunity has arisen to join our Student Hub team as a Student Advice Assistant, providing high-quality, customer-focused services to students and university colleagues.
We are looking to recruit candidates with a natural passion and ability in customer service to join our Student Hub. This role is ideal for someone who has a passion for delivering outstanding customer service and thrives when working as part of a team within a front-line enquiries environment. Our service embraces both a face-to-face and a virtual approach; therefore, this role requires someone who is adaptable and is passionate about finding solutions regardless of which route the queries come from.
This is an exciting opportunity to join our vibrant and dynamic Student Hub team as we focus on providing a sector-leading student service from offer letter through to graduation.
About The Student Hub: The Student Hub is at the heart of our university, acting as the first point of contact for students. We work closely with a wide variety of stakeholders, continuously adapting and improving our services to meet changing student and university needs. Our work directly impacts the student experience, and we are committed to delivering consistently excellent and efficient support. We are also responsible for delivering and maintaining digital information services and solutions for students, working with the University to understand changes to processes and procedures so we can deliver customer excellence at all times.
About The Role: As a Student Advice Assistant, you will be the face and voice of the university, delivering outstanding customer service across multiple communication channels, including face-to-face, phone, Teams, live chat, and our enquiry management system. You will provide first-line advice and support, resolving queries efficiently or escalating them where needed. This role is ideal for someone who thrives in a dynamic, front-line enquiry environment, enjoys problem-solving, and is committed to ensuring a positive student experience. You will receive comprehensive training, equipping you with the knowledge and tools to confidently support students.
- Provide accurate and timely advice on a range of student issues.
- Engage with students across multiple channels, ensuring clear and professional communication.
- Troubleshoot queries, proactively seeking solutions and escalating when necessary.
- Work collaboratively within a passionate and friendly team.
- Adapt to changing demands, maintaining high service standards.
Who We’re Looking For: We are seeking empathetic, proactive communicators who excel in customer service. The ideal candidate will:
- Have strong interpersonal skills and the ability to actively listen to student needs.
- Thrive in a fast-paced environment, managing multiple queries efficiently.
- Adapt easily to different customer and business requirements.
- Work effectively as part of a team, contributing to discussions and development activities.
Our Student Hub colleagues describe the key skills and traits of a successful Student Advice Assistant as:
- Communication skills, active listening, empathetic
- Problem-solving skills, organisational skills
- Team player, knowledgeable
Why join us? The Student Hub plays a vital role in the university experience, supporting students from enrolment to graduation. We are committed to innovation, efficiency, and continuous improvement, ensuring students receive the best possible service.
If you’re passionate about supporting students and delivering excellent service, we encourage you to apply today. To apply please submit your CV and Cover Letter.
Further information: Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Student Advice Assistant in Manchester employer: The Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer, offering a vibrant and supportive work culture within the Student Hub team. Employees benefit from comprehensive training, flexible working arrangements, and numerous opportunities for professional development, all while making a meaningful impact on the student experience in a dynamic environment. Join us to be part of a diverse community that values innovation and inclusivity, ensuring every team member feels empowered and supported.
Contact Detail:
The Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Advice Assistant in Manchester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and the key responsibilities. This way, when you get that interview, you can show off your knowledge and passion for delivering outstanding customer service.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to clearly articulate your thoughts is crucial. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to adapt and find solutions, which is key for the Student Advice Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our vibrant Student Hub team. Good luck!
We think you need these skills to ace Student Advice Assistant in Manchester
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to clearly outline how you meet each of the Person Specification criteria. Use specific examples from your experience to back up your claims and show us why you're the perfect fit for the Student Advice Assistant role.
Tailor Your CV:Don’t just send a generic CV! Tailor it to highlight your customer service skills and any relevant experience. We want to see how your background aligns with what we’re looking for, so make it easy for us to see your strengths.
Number Your Points:When addressing the Person Specification in your cover letter, number your points to match the requirements. This makes it super easy for us to follow along and see how you tick all the boxes!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way to ensure we receive all your documents correctly and helps us keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Manchester Metropolitan University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Advice Assistant role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you articulate your fit for the position during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare specific examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your active listening and problem-solving skills to demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Different Communication Channels
The job involves engaging with students through various channels like face-to-face, phone, and live chat. Think about how you would adapt your communication style for each medium. Practising responses for common queries can also help you feel more confident during the interview.
✨Emphasise Teamwork and Adaptability
Being a team player is crucial for this role. Be ready to discuss how you've collaborated with others in previous jobs or projects. Also, share examples of how you've adapted to changing demands or challenges, as this shows your flexibility and commitment to maintaining high service standards.
