At a Glance
- Tasks: Greet residents, handle packages, and provide top-notch customer service at our Halls of Residence.
- Company: Join the vibrant team at Manchester Metropolitan University.
- Benefits: Flexible hours, friendly work environment, and valuable experience in customer service.
- Other info: Great opportunity to build skills and connect with a diverse community.
- Why this job: Perfect for those who love interacting with people and want to make a difference.
- Qualifications: A friendly attitude and willingness to work flexible shifts, including evenings and weekends.
The predicted salary is between 18900 - 23100 £ per year.
The Manchester Metropolitan University invites applications for a Residential Customer Service Advisor within the Residential Services team.
You will greet residents and visitors, handle packages, respond to emails, take calls, and assist at front desks across our Halls of Residence.
We expect a friendly, proactive service approach, with a willingness to work across shifts, including evenings and weekends during peak periods.
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Residential Front Desk & Resident Services - Flexible Hours in Manchester employer: The Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer, offering a vibrant and inclusive work culture that values collaboration and innovation. As a Lecturer or Senior Lecturer in Software Engineering, you will benefit from flexible working arrangements and extensive professional development opportunities, allowing you to grow alongside your students while contributing to cutting-edge educational practices in a dynamic urban setting.
Contact Details:
The Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Front Desk & Resident Services - Flexible Hours in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Manchester Metropolitan University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Manchester Metropolitan University and let us see your personality shine through!
We think you need these skills to ace Residential Front Desk & Resident Services - Flexible Hours in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Manchester Metropolitan University.
Get Familiar with Our Brand:Before applying, take some time to learn about The Manchester Metropolitan University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Manchester Metropolitan University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Manchester Metropolitan University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Manchester Metropolitan University will surely appreciate.
