At a Glance
- Tasks: Provide warm and professional service to residents and visitors in our Halls of Residence.
- Company: Join Manchester Met's friendly Residential Services team in a dynamic environment.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional development.
- Other info: Inclusive culture that values diversity and offers support for all employees.
- Why this job: Make a real difference in students' lives while gaining valuable customer service experience.
- Qualifications: Enthusiastic, personable, and motivated individuals with a passion for customer service.
The predicted salary is between 35983 - 43979 £ per year.
This is an exciting opportunity to join the friendly and hardworking Residential Services team at Manchester Met within the Commercial Services department (Accommodation, Catering, and Conferences) on their journey to become the best Facilities department in the sector and support the University's ambitions of becoming the best modern University in the UK.
About The Role
Our Residential Customer Service Advisor (CSA) team provides a warm and professional service to residents, contractors, staff, and other visitors to the receptions we operate from within our Halls of Residence. The role of the CSA is varied, duties you will undertake will include (but are not limited to):
- processing post and packages delivered for our residents
- responding to email requests
- taking telephone calls
- serving customers at our front desks
In addition, you'll get out and about; delivering small items of post to the halls, helping residents who have locked themselves out, checking on maintenance issues, undertaking inspections, quality checking work, and much more. The work the Residential Services Team collectively undertake is both planned and reactive, meaning any two days are rarely the same.
The post holder will work flexibly as part of the Residential Team assisting and undertaking various accommodation and health and safety related inspections required within our Halls of Residence, in compliance with the UUK code, MMU procedures and practices, and Health & Safety Regulations. The post holder will help deliver a high quality customer focused service, supporting other functions within the Residential Services department as required.
Outside of term time, we work much more operationally over the busy summer months serving conferencing delegates, summer stay students, and other guests who occupy our accommodation over the summer months, in addition to pulling together to work methodically and efficiently to prepare our halls for the next intake of student residents. A busy and fairly physical period of work, that enables us to create a great first impression for new residents and to ensure their tenancies get off to the best start possible.
About The Candidate
We are looking for an enthusiastic, personable, and motivated Customer Service Advisor to work as part of the team delivering a customer focused service and developing good working relations with our student residents and other reception visitors.
Shift Pattern
- Early Shift: Monday – Friday 8:00am – 3:30pm
- Mid Shift: Monday – Friday 10:30am – 6.00pm
- Late Shift: Monday – Friday 2:30pm – 10:00pm
There is also the requirement to work 1 in typically every 4 Saturdays for which a TOIL day is awarded back for each shift worked. Saturday shifts are from 8:30am - 4:00pm.
Shift Allowance £2879.52
The role requires you to be flexible in your approach on a day to day basis, in order to deal with all operational requirements while supporting the team, as well as working across operational boundaries as reasonably requested. There may be the requirement to work different or extended hours, on a different shift pattern or evenings and weekends with adequate notice in line with University policy. Such work is typically limited to peak periods.
Contact
For informal enquiries, please contact Alex Hesketh (Residential Reception Manager) on A.Hesketh@mmu.ac.uk.
Further Information
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, including those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
Residential Customer Service Advisor in Manchester employer: The Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer, offering a vibrant and inclusive work culture that values collaboration and innovation. As a Lecturer or Senior Lecturer in Software Engineering, you will benefit from flexible working arrangements and extensive professional development opportunities, allowing you to grow alongside your students while contributing to cutting-edge educational practices in a dynamic urban setting.
Contact Details:
The Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Customer Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Manchester Metropolitan University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Manchester Metropolitan University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Manchester Metropolitan University:Your cover letter is your chance to shine! Tell us why you want to work at The Manchester Metropolitan University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Manchester Metropolitan University!
How to prepare for a job interview at The Manchester Metropolitan University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
