At a Glance
- Tasks: Provide IT and AV support, manage incidents, and lead projects at the university.
- Company: Join Manchester Metropolitan University, a diverse and inclusive workplace.
- Benefits: Flexible working arrangements, professional development, and a supportive environment.
- Other info: Inclusive culture with mentoring programmes and opportunities for underrepresented groups.
- Why this job: Make a real impact on students' learning experiences while growing your IT skills.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 40000 - 50000 € per year.
About The Team / Project IT & Digital (ITD) plays a central role in delivering high‑quality, responsive, and secure services that support our staff and students. Our work directly shapes the learning and professional experience across the University. As part of the large IT Campus Support team, you will be working on‑site, providing IT and AV support to the University.
About The Role The postholder will be a senior member of the IT Campus Support team. Key responsibilities include day‑to‑day operational management of incidents and service requests, providing strong technical leadership to solve and diagnose IT problems, leading projects that directly link to the university's academic strategy, and driving continuous improvement.
About The Candidate Key Skills:
- Strong written and verbal communication, including documentation and presentation.
- Ability to collaborate effectively and meet deadlines.
- Customer‑focused mindset.
Essential Experience:
- Managing and using Microsoft Windows 11 (and newer) platform, including SCCM.
- Providing 2nd line IT and AV support.
- Delivered consistent high standard of customer service support in an IT environment.
- Broad experience in enterprise IT systems.
- Supporting critical and complex business projects.
- Use of ITSM tools to support incident and service requests (e.g., FreshService).
Desirable Experience:
- Leading innovation and change.
- Experience with Active Directory, Azure AD, and Group Policy.
Further information Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.
IT Professional in Manchester employer: The Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer that prioritises inclusivity and professional growth, making it an ideal workplace for IT Professionals. With a strong commitment to diversity, flexible working arrangements, and comprehensive support for employee development, the university fosters a collaborative environment where staff can thrive while directly contributing to enhancing the educational experience for students. Located in the vibrant city of Manchester, employees benefit from a dynamic work culture that values innovation and continuous improvement.
Contact Detail:
The Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Professional in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at the university or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT scenarios. Think about how you'd handle specific incidents or service requests, as this will show your problem-solving skills and customer-focused mindset.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Use examples that highlight your technical leadership and collaboration abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace IT Professional in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We want to see how you can contribute to our IT Campus Support team!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to document and present information effectively.
Highlight Customer Service Experience:We’re all about providing top-notch support, so don’t forget to showcase your experience in delivering high standards of customer service in an IT environment. Share specific instances where you’ve gone above and beyond!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Manchester Metropolitan University
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11 and SCCM. Be ready to discuss your experience with these platforms, as well as any ITSM tools you've used like FreshService. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch IT support, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think of specific situations where you went above and beyond to help a user or resolve an issue.
✨Demonstrate Leadership and Collaboration
As a senior member of the team, you'll need to show that you can lead projects and collaborate effectively. Prepare to discuss any past experiences where you led a project or worked closely with others to achieve a common goal. Highlight your ability to meet deadlines and drive continuous improvement.
✨Embrace Inclusivity and Diversity
Manchester Metropolitan University values diversity, so it’s important to express your commitment to inclusivity during the interview. Share any experiences you have working in diverse teams or supporting underrepresented groups, and be open about how you can contribute to fostering an inclusive environment.
